Liliana Arias
Bronx,NY
Summary
Dedicated professional with over five years in customer service and retail leadership. Proven ability to lead teams, enhance guest experiences, and achieve performance goals through effective communication and training. Recognized for creating positive environments that drive operational excellence.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Sales Lead
Build-A-Bear Workshop
New York, New York
07.2019 - Current
- Led a team of associates to deliver exceptional guest experiences and uphold brand standards.
- Communicated expectations and held the team accountable for achieving performance goals.
- Trained and coached staff to maintain high performance and brand integrity.
- Delegated tasks effectively to enhance team productivity.
- Recognized for cultivating an upbeat and collaborative team culture.
- Ensured compliance with company policies, procedures, and applicable laws.
- Managed cash handling, store opening/closing, and point-of-sale operations.
- Supported party experiences as party captain to enhance guest loyalty.
Sales Associate
Build-A-Bear Workshop
New York, New York
07.2019 - Current
- Demonstrated deep knowledge of store sales, contributing metrics, and conversion goals, taking ownership of individual performance.
- Used information gained from engaging with guests to convert Guests and drive sales.
- Engaged Guests in conversation by using open-ended questions to assess the reason for the visit and to make the experience personal.
- Made a connection with Guests by providing a personalized approach - welcoming and greeting all Guests with a smile, while being genuine and sincere.
- Applied 'Experience First' approach to guide guests throughout their entire BABW experience, enhancing customer satisfaction.
- Executed tasks to support store operations.
Group Leader
SCAN NY
Bronx, NY
09.2017 - 06.2019
- Supervised and engaged 15 K-5 after-school participants in educational and recreational activities, fostering their social and academic development.
- Designed and implemented age-appropriate learning and enrichment programs.
- Adapted activities to support diverse learning styles and individual needs, enhancing student participation and understanding.
- Assisted students with homework, reading, and academic skill development, providing tailored support to improve their learning outcomes.
- Fostered a positive, inclusive classroom environment by encouraging respect, cooperation, and confidence among participants.
- Monitored student behavior, resolved conflicts, and reinforced program expectations using positive behavior management techniques.
- Ensured the safety and well-being of all participants by following program policies, attendance procedures, and emergency protocols.
- Built strong, positive relationships with students, parents, and school staff.
- Recognized with three Employee of the Month awards for exceptional leadership, reliability, teamwork, and dedication to student success.
Education
High School Diploma -
Astor Collegiate Academy
Bronx, NY06-2015
Skills
- Sales
- Guest Services
- Guest engagement
- Sales Cash management
- Retail Management
- Merchandising
- Cash Handling
- Management
- Inventory control
- Team leadership
- Training
- Performance coaching
- Team Building
- Communication
- Management
- Customer Relationship Management
- Problem solving
- Interpersonal skills
Certification
CPR Certified
Skills
Guest Services, Sales, Merchandising, Retail Management, Cash Handling, Team Building, Communication, Management, Training, Child Supervision, Program Development, Classroom Support, Visual merchandising
Timeline
Sales Lead
Build-A-Bear Workshop
07.2019 - Current
Sales Associate
Build-A-Bear Workshop
07.2019 - Current
Group Leader
SCAN NY
09.2017 - 06.2019
High School Diploma -
Astor Collegiate Academy