Liliana Ayala
Long Beach,CA
Summary
Dynamic and bilingual professional with a proven track record in enhancing client progress at Autism Learning Partners and boosting sales performance at ISEE Beauty. Excelled in problem-solving and fostering positive relationships, demonstrating a goal-oriented mindset and exceptional people skills. Achieved significant outcomes by leveraging both hard and soft skills in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Behavior Technician
Autism Learning Partners
07.2022 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
Sales Associate
ISEE Beauty
11.2021 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Intern
Californians for Justice
07.2018 - 08.2020
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in workshops and presentations related to projects to gain knowledge of different types of justices.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Volunteer
Long Beach Snack Shop
01.2017 - 02.2019
- Provided exceptional customer service by going above and beyond expectations, ensuring a positive experience for all visitors.
- Developed lasting relationships with regular customers by remembering their preferences and offering personalized recommendations based on past purchases.
- Maintained an up-to-date understanding of inventory trends, adjusting merchandise displays accordingly to optimize sales performance.
- Managed transactions accurately using point-of-sale systems, ensuring correct prices were charged for each item purchased.
- Improved inventory management through accurate tracking of items sold and timely restocking of shelves.
Education
High School Diploma -
Cabrillo High School
Long Beach, CA06-2021
Skills
- Problem-solving skills
- Excellent people skills
- Goal-oriented mindset
- Bilingual (Spanish) and able to address staff and customers in a professional, friendly manner
- Friendly attitude with the ability to work as a team player to company goals
- Positive, Responsible, and hard working
Timeline
Behavior Technician
Autism Learning Partners
07.2022 - Current
Sales Associate
ISEE Beauty
11.2021 - 06.2022
Intern
Californians for Justice
07.2018 - 08.2020
Volunteer
Long Beach Snack Shop
01.2017 - 02.2019
High School Diploma -
Cabrillo High School
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