Liliana Cabral
Katy
Summary
Cashier Supervisor at Kroger with a proven track record in enhancing customer satisfaction and training teams. Expert in cash register operations and resolving complaints, I foster a collaborative environment while maintaining high standards of organization and professionalism. Recognized for mentoring staff and streamlining processes to improve efficiency. Great Team player and i strive for the best Even on hard days. I have great communication skills and always keep a positive environment.
Overview
2
2
years of professional experience
Work History
Cashier Supervisor
Kroger
Katy, TX
11.2023 - Current
- Assisted in processing customer transactions accurately and efficiently.
- Managed cash register operations, ensuring balanced drawers at end of shifts.
- Provided training and support to new cashiers on store policies and procedures.
- Resolved customer inquiries and complaints with professionalism and promptness.
- Collaborated with team members to streamline checkout processes during peak hours.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Supported promotional activities by effectively communicating sales information to customers.
- Quickly and accurately counted drawers at start and end of each shift.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
Education
High School Diploma -
Cypress Springs Highschool
7909 Fry Rd Cypress, TX 77433 United StatesSkills
Customer transaction processing
Cash register operations
Training new cashiers
Resolving customer complaints
Team collaboration
Customer satisfaction improvement
Professionalism in interactions
Attention to detail
Multitasking in fast-paced environment
Mentoring cashier team
Cleanliness and organization
Accomplishments
I’ve been Employee of the month, i have also moved up positions in a short amount of time working with Kroger. I have also helped Multiple departments around the store
Languages
Spanish
Native or Bilingual
Timeline
Cashier Supervisor
Kroger
11.2023 - Current
High School Diploma -
Cypress Springs Highschool