Liliana Calleros
Clint,TX
Summary
Results-driven Banking Operations Specialist with a strong focus on customer service and compliance. Managed inquiries on checking, savings, and loan products while ensuring regulatory adherence. Built strong client relationships through effective communication and problem resolution, enhancing client satisfaction. Analyzed financial information to recommend tailored banking solutions.
Overview
2
2
years of professional experience
Work History
Senior Personal Banker
First Convenience Bank
Clint
08.2025 - Current
- Supported First Convenience Bank branch customers with checking, savings, and loan inquiries
- Opened consumer accounts using bank systems and branch procedures
- Processed deposits, withdrawals, and cash transactions at teller line
- Promoted credit cards, debit cards, and personal banking services
- Verified customer identity and followed compliance requirements
- Resolved account issues and answered customer questions in person and by phone
- Assisted with loan applications and gathered required documentation
- Maintained accurate records and balanced daily branch cash activity
- Participated in team meetings to discuss strategies for improving client satisfaction ratings.
- Coached junior staff members on best practices related to personal banking services.
- Developed relationships with customers by providing exceptional customer service and responding promptly to inquiries.
- Trained new employees on banking processes and procedures.
- Analyzed customer financial information to recommend suitable banking products that meet their individual needs.
- Resolved customer complaints quickly and efficiently while maintaining a professional demeanor at all times.
- Cultivated relationships with local businesses by offering customized business banking packages.
- Monitored account activity for compliance with internal policies. for compliance purposes in accordance with internal policies and government regulations.
- Monitored customer accounts regularly for suspicious activity or fraud attempts.
- Collaborated effectively with other departments such as operations or marketing teams to ensure efficient delivery of services.
- Attended industry seminars and conferences to stay abreast of current trends in the banking sector.
- Prepared loan documents according to bank procedures while ensuring accuracy of all data entries.
- Generated monthly reports on sales performance metrics for management review.
- Identified opportunities for process improvements within the department through analysis of customer feedback surveys.
- Conducted customer needs assessments to identify appropriate products and services for clients.
- Ensured compliance with all federal laws relating to consumer protection when conducting transactions.
- Educated customers on available banking products such as credit cards, debit cards and online banking services.
- Provided comprehensive financial advice and solutions to customers, including investments, mortgages, loans and insurance.
- Utilized sales techniques such as cross-selling additional products or services to increase revenue potential for the bank.
- Assisted and advised customers on using online and mobile banking systems.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Maintained a position of trust and responsibility by keeping customer business confidential.
- Recognized transaction needs and educated clients on service and digital channels to assist with self-service.
- Applied product knowledge to assist customers with selecting loans and services. and abilities to execute consumer loans and other services.
- Analyzed customer credit data and other financial information to identify solutions that align with customer needs.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Informed customers about loan application requirements and deadlines.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Approved or denied loan applications and explained the reasoning behind decisions.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Updated client account information and records in company databases.
- Developed loan contracts and explained contract terms to clients.
- Collaborated with company teams to expedite loan approval processes.
- Identified valuable solutions for customers with credit problems.
- Evaluated and approved loan applications based on established criteria.
- Prepared reports for customers with delinquent and irreconcilable accounts.
- Set up debt payment plans based on client credit, income and assets.
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
Cashier
Family Dollar Stores Inc
El Paso, Texas
09.2024 - 09.2025
- Processed customer purchases using Family Dollar registers and POS systems.
- Operated cash register efficiently and accurately, processing payments by cash, check, credit card, gift card, or automatic debit to ensure smooth transactions.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Welcomed shoppers to the store and answered basic product questions.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Restocked shelves with merchandise and organized impulse displays near checkout.
- Maintained clean checkout area, adhering to Family Dollar store policies to enhance customer experience.
- Assisted with returns, exchanges, and receipt verification.
- Operated a cash register or POS system to receive payment by cash, check and credit card.
- Assisted customers in locating specific products, answering questions, and providing product advice to support informed purchasing decisions.
- Stocked shelves with merchandise regularly.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
Education
Certificate Of High School Completion
El Paso, TexasSkills
- Customer relationship
- Sales techniques
- Problem solving
- Attention to detail
- Cash handling
- Sales referrals
- Retail marketing
- Customer service understanding
- Customer service and satisfaction
- Customer service focus
- Customer service aptitude
- Customer service abilities
- Friendly customer service
- Exceptional customer service
- Customer service and care
- Retail sales customer service
- Customer service expert
Timeline
Senior Personal Banker
First Convenience Bank
08.2025 - Current
Cashier
Family Dollar Stores Inc
09.2024 - 09.2025
Certificate Of High School Completion