Liliana Camacho
Tucson,AZ
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
20
20
years of professional experience
Work History
Administrative Assistant /Funeral Arranger
Marcus Funeral Care LLC
Tucson, AZ
01.2021 - 02.2024
- Invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Made funeral arrangements.
- Answered death calls, routing calls, delivering messages to staff and greeting visitors.
- Improved appearance of remains with use of cosmetics.
- Managed on-site event details such as audiovisual equipment setup, floral arrangements placement, and guest seating coordination to create a dignified atmosphere during services.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Oversaw inventory management for various funeral products, ensuring consistent availability of desired items for client selection.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Conducted follow-up communication with families to express condolences and offer additional assistance post-funeral, fostering lasting relationships built on trust and understanding.
- Provided support throughout the entire lifecycle of funeral arrangements from initial consultation to post-funeral follow-up, ensuring an exceptional experience for all involved parties.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Helped families select funeral and burial details from range of available options.
Shipper/Packer Associate
DLH Corp
Tucson, AZ
01.2020 - 01.2021
- Assisted in maintaining a safe working environment by following established workplace safety guidelines.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Skilled at working independently and collaboratively in a team environment.
- Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Worked effectively in fast-paced environments.
Cashier/Manager
Lil Chill Ice Cream Shop
Tucson, AZ
02.2004 - 12.2009
- Designed weekly sales promotions to attract new and repeat customers and increase sales.
- Collaborated closely with other department managers to ensure seamless operations across all store areas.
- Coordinated promotional price changes, ensuring accurate pricing information at the register level.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Conducted regular inventory checks on point-of-sale materials, ensuring availability of necessary supplies for smooth functioning of the cashier area.
- Collected valuable feedback from customers regarding their shopping experience, identifying areas for improvement and implementing necessary changes to enhance overall satisfaction.
- Built positive relationships with customers to increase repeat business.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
Education
High School Diploma -
Pima Vocational High School
Tucson, AZSkills
- Verbal Communication
- Event Coordination
- Mail Management
- Resourceful
- Computer Skills
- Customer Service
- Scheduling and calendar management
- Event Planning
- Purchase orders organization
- Filing
- Order Placement
- Multitasking and Time Management
Timeline
Administrative Assistant /Funeral Arranger
Marcus Funeral Care LLC
01.2021 - 02.2024
Shipper/Packer Associate
DLH Corp
01.2020 - 01.2021
Cashier/Manager
Lil Chill Ice Cream Shop
02.2004 - 12.2009
High School Diploma -
Pima Vocational High School