Liliana Cervantes

Las Vegas,NV

Summary

Professional Estate Manager Assistant / House Manager: Known for increasing home functionality and flow through consistent care, organization and attention to detail. I have been a hard working House Manager / Assistant for the last eight years with proven ability to see the big picture and implement estate care and a sybarite lifestyle management that allows the Principal to move professionally and gracefully through their lives.

Overview

years of professional experience

Work History

Estate Manager

Network Marketing Pro

Henderson

08.2021 - 01.2024

Improved household efficiency by implementing detailed schedules and routines for staff members.
Streamlined communication among staff for optimal productivity and coordination of tasks.
Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
Oversaw maintenance projects within the home, liaising with contractors to ensure timely completion within budget constraints.
Recruited trained, and managed a team of domestic staff to provide high-quality service in all areas of the household.
Planned special events such as parties or family gatherings with attention to detail and organization.
Established positive relationships with vendors and service providers, negotiating favorable terms when necessary.
Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
Managed their Gulfstream G550 private jet

Personal Assistant / A List

Netflix

Los Angeles, CA

03.2021 - 08.2021

Enhanced actor's productivity by managing schedules, organizing meetings, and overseeing correspondence.
Streamlined communication for better efficiency between actor and production members by acting as a liaison.
Maintained confidentiality and discretion while handling sensitive information relevant to production and actor.
Improved time management fot them through effective prioritization and organization of tasks.

Estate Manager Assistant / House Manager

Thrasher Properties

Beverly Hills

08.2013 - 04.2019

Managed a 12,000 square ft
Private Estate in Beverly Hills, California
Performed all household duties including supervising housekeeping staff, home security, landscaper, gardeners, maintenance, and repair contractors
Provided concierge services such as travel planning, working with Personal Shoppers and Chefs
Was solely responsible for provisioning a large home and personally controlled inventory, selected vendors, and worked with the homeowner's personal accountant who issued payments for any services provided to the Principle
Responsible for meeting with all service and city inspector personnel and making sure all components and systems were maintained ready for inspection
Planned and coordinated with Gulfstream and Jet Blue for private traveling including crew, catering, and transportation
Personal flight attendant on a Gulfstream G650 Jet when needed
Supervised closely with all event planners, servers, bartenders, valet services for gracious, exceptional fine dining parties including wine selection, menu preparation, and management.

Server

Beso Hollywood

Hollywood

07.2008 - 08.2013

Oversee customers' menu choices and special requests to kitchen staff to minimize errors
Greeted all guests with a smile and friendly greeting promptly
Shared daily specials, and collected drink orders to offer superior service
Restocked stations regularly to help the team stay efficient and meet customers' needs
Controlled the flow of food from the kitchen to the dining table.

Education

Theatre -

Santa Monica City College

Santa Monica, California

Skills

Bilingual (English - Spanish
Professional and discreet
Intuitive / anticipates needs
Solution Oriented

Guest Services
Staff Oversight
Event Planning and Coordination
Etiquette and Protocol

Timeline