Liliana Diez
Miami,FLORIDA
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
11
11
years of professional experience
Work History
Sales Manager
RPG Technology
06.2021 - 01.2023
- Applied critical thinking and research to address complex issues.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Collaborated with cross-functional teams to ensure timely completion of complex projects.
- Facilitated business by implementing practical networking techniques.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Increased sales revenue by developing and implementing effective sales strategies.
- Implemented systems and procedures to increase sales.
Central Teller
Cubalse Stores
09.2016 - 06.2019
- Ensured compliance with regulatory requirements through careful attention to detail, proper identification verification, and currency reporting.
- Exceeded performance expectations while maintaining focus on delivering top-quality service during peak business hours.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Executed wire transfers, stop payments and account transfers.
Accountant
Ministry Of Economy And Planning
09.2011 - 05.2016
- Used advanced software to prepare documents, reports, and presentations.
- Diminished outstanding debts by analyzing accounts for issues.
- Collected and reported monthly expense variances and explanations.
- Maintained integrity of general ledger and chart of accounts.
- Reviewed business operations and obligations to help organization function at acceptable level.
- Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
- Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Implemented effective cost control measures to minimize overspending without sacrificing quality or service levels.
- Gathered financial information, prepared documents, and closed books.
- Provided journal entries and performed accounting on accrual basis.
- Supported department objectives by participating in cross-functional projects with other departments as needed.
Education
Registered Behavior Technician (RBT)
ABA 4 LOVE Therapy For Kids
Miami, FL02.2024
Bachelor of Science - Accounting And Finance
University Accounting And Finance
Havana, Cuba06.2009
High School Diploma -
Polytechnic Institute Accounting "Antonio Guiteras
Havana, Cuba02.2002
Skills
- Client Relationship Management
- Pre-sales support
- Time Management
- Sales Program Coordination
- Shipping and Receiving Oversight
- Customer Billing
- Promotional sales events
- Market intelligence
- Sales Records Management
- Business Analytics
- Operations Management
- Customer Service
- Sales operation
Timeline
Sales Manager
RPG Technology
06.2021 - 01.2023
Central Teller
Cubalse Stores
09.2016 - 06.2019
Accountant
Ministry Of Economy And Planning
09.2011 - 05.2016
Registered Behavior Technician (RBT)
ABA 4 LOVE Therapy For Kids
Bachelor of Science - Accounting And Finance
University Accounting And Finance
High School Diploma -
Polytechnic Institute Accounting "Antonio Guiteras