Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Liliana Dorton

Columbia,SC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

38
38
years of professional experience

Work History

Customer Service Representative

TTEC
10.2020 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Answered constant flow of customer calls with minimal wait times.

Customer Service Representative - Awork From Home

Ttechsolutions
Columbia, SC
10.2020 - 11.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Charlotte Eye, Ear, Nose and Throat

Retina Doctors
Charlotte NC, NC
06.1997 - 12.2014
  • Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
  • Volunteered with groups and organizations to help make measurable differences for program recipients.
  • Reviewed prescriptions and patient information carefully to identify special needs.
  • Met with other doctors to schedule surgeries and prepare patient to be ready, explaining surgery, payment and Insurance benefits.

Registered Nurse, Medical-Surgical Unit

Mount Sinai Medical Centre
Miami Beach, FL
07.1987 - 04.1995
  • Managed care from admission to discharge.
  • Performed emergency medical procedures such as BLS, ACLS and other condition stabilizing interventions.
  • Administered medications via oral, IV and intramuscular injections and monitored responses.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit.

Education

Bachelor of Science - Registered Nurse

University of Maryland - College Park
College Park, MD
04.1987

Associate of Science - Nursing Education

Montgomery College
Rockville, MD
06.1982

Skills

  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Cultural Awareness and Sensitivity

Languages

Spanish
Full Professional
English
Native or Bilingual
French
Professional Working

Timeline

Customer Service Representative

TTEC
10.2020 - Current

Customer Service Representative - Awork From Home

Ttechsolutions
10.2020 - 11.2021

Charlotte Eye, Ear, Nose and Throat

Retina Doctors
06.1997 - 12.2014

Registered Nurse, Medical-Surgical Unit

Mount Sinai Medical Centre
07.1987 - 04.1995

Bachelor of Science - Registered Nurse

University of Maryland - College Park

Associate of Science - Nursing Education

Montgomery College

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