Liliana Espinosa
Scottsdale
Summary
Energetic and adaptable team trainer with hands-on experience in high-volume, wellness-driven dining environments. Ability to deliver exceptional guest service while managing expo, custom beverage preparation, and team training. Detail-oriented, quick, and passionate about providing a welcoming, personalized guest experience.
Overview
4
4
years of professional experience
Work History
Team Trainer
Original Chopshop
Scottsdale
02.2022 - Current
- Facilitated a positive work environment by offering constructive feedback to team members.
- Collaborated with team members to maintain a positive dining environment.
- Processed payments accurately and efficiently using POS system.
- Crafted fresh juices and protein shakes for a high volume of customers daily, maintaining consistency, presentation standards, and flavor balance.
- Provided energetic service and product knowledge that made guests feel welcome and well-informed about menu offerings.
- Memorized over 30 menu items and rotating specials in order to give customized recommendations to guests.
- Warmly greeted new and returning customers, and developed relationships resulting in customer loyalty.
- Built customized protein shakes and fresh juices to guests' specifications, accommodating dietary needs and preferences, while efficiently completing daily prep tasks to ensure ingredient availability and station readiness during peak hours.
- Managed the expo line while ensuring accurate plating, timely ticket execution, and clear communication between the kitchen and front of house to deliver a seamless guest experience.
- Answered phone calls promptly and handled inquiries from customers courteously.
- Conducted training sessions on food safety and hygiene standards for staff compliance.
- Developed comprehensive onboarding materials to accelerate new team member integration.
- Demonstrated proper use and maintenance of equipment to enhance operational efficiency.
Team Member
Salad And Go
Scottsdale
02.2021 - 09.2021
- Resolved customer issues promptly, ensuring high satisfaction through knowledgeable service.
- Operated the POS system and cash register accurately in a fast-paced environment.
- Trained new employees to uphold company standards efficiently.
- Crafted salads according to customer modifications with precision.
- Maintained cleanliness and organization of the kitchen.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Followed food safety guidelines to ensure compliance with health regulations.
Education
Arcadia High School
Scottsdale, AZ12-2022
Marketing
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZSkills
- Menu memorization
- Team collaboration
- Employee training
- Problem solving
- Effective communication
- Customer service
- Multitasking and organization
- Cleaning and sanitation
- Beverage preparation
- Adaptability under pressure
Timeline
Team Trainer
Original Chopshop
02.2022 - Current
Team Member
Salad And Go
02.2021 - 09.2021
Arcadia High School
Marketing
Maricopa Community Colleges, Scottsdale Community College
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