Liliana Flores
La Puente,CA
Summary
Dynamic and compassionate professional with a proven track record at In Home Supportive Services, excelling in customer service and problem-solving. Recognized for enhancing client satisfaction through effective communication and a friendly demeanor. Skilled in multitasking and maintaining calm under pressure, ensuring safety and well-being for children and clients alike.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Provider
In Home Supportive Services
03.2024 - Current
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
- Taught children to organize toys, wash hands, and share by leading by example.
- Managed behavioral issues effectively by implementing positive reinforcement strategies and setting clear expectations.
- Established daily routines to provide structure and predictability for children under care.
- Supported cognitive development with age-appropriate learning materials and engaging educational games.
- Developed fine motor skills with hands-on activities such as arts and crafts or puzzles.
Customer Service Representative II
William Sonoma
11.2019 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Masters Creations
02.2015 - 11.2019
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved accounting, service and delivery concerns.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Santana High School
La Puente, CASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Respectful and compassionate
- Keeping children safe
- Love for children
- Dependable and responsible
Certification
CPR / AED / First-Aid
Timeline
Provider
In Home Supportive Services
03.2024 - Current
Customer Service Representative II
William Sonoma
11.2019 - 09.2022
Customer Service Representative
Masters Creations
02.2015 - 11.2019
Santana High School
Similar Profiles
Sharice Metoyer-LambertSharice Metoyer-Lambert
In-Home Caretaker at In Home Supportive ServicesIn-Home Caretaker at In Home Supportive Services
Trisha HarrisTrisha Harris
Caregiver at In Home Supportive ServicesCaregiver at In Home Supportive Services
Anthony LedetAnthony Ledet
Direct Care Worker at In Home Supportive ServicesDirect Care Worker at In Home Supportive Services
Brenda RamirezBrenda Ramirez
Care Giver at In Home Supportive ServicesCare Giver at In Home Supportive Services
NUVIA VALLESNUVIA VALLES
Lead Merch Processor at Williams-SonomaLead Merch Processor at Williams-Sonoma