Summary
Overview
Work History
Education
Skills
Timeline
Languages
Generic

Liliana Gonzalez

Houston,TX

Summary

Dynamic Shift Leader with a proven track record at Taco Bell, excelling in team motivation and problem-solving. Enhanced productivity through effective scheduling and training programs, while ensuring exceptional customer service. Skilled in cash handling and fostering strong communication among team members, contributing to a cohesive and efficient work environment.

Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.

Overview

7
7
years of professional experience

Work History

Shift Leader

Taco Bell
05.2021 - Current
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Developed training program for new employees, speeding up their integration into team.
  • Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.
  • Streamlined communication between team members, which helped in resolving issues more quickly.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Monitored food inventory and supplies to prevent waste.
  • Monitored food preparation, production, and plating for quality control.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Shift Leader

Jack in the Box
02.2018 - 2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.

Education

Associate Of Business Administration - Management

San Jacinto College
Houston, TX

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Flexible schedule
  • Team motivation
  • Strong verbal and written communication
  • Customer service management
  • Team collaboration and leadership

Timeline

Shift Leader

Taco Bell
05.2021 - Current

Shift Leader

Jack in the Box
02.2018 - 2020

Associate Of Business Administration - Management

San Jacinto College

Languages

Spanish
Full Professional
English
Full Professional

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Liliana Gonzalez