LILIANA GONZALEZ
Montgomery,TX
Summary
Operations-focused property management professional with a background in leasing, service coordination, and resident support. Manages work orders, collections, evictions, inspections, and office reporting while keeping residents, technicians, and managers aligned. Brings strong systems knowledge and steady follow-through across OneSite, Yardi, and Knock.
Overview
22
22
years of professional experience
Work History
Service Coordinator
First Key Homes
The Woodlands, Texas
10.2026 - Current
- Scheduled and coordinated service appointments with clients to maintain clear communication and service continuity.
- Monitored work orders via resident service platforms and vendor dispatch channels to ensure timely resolution.
- Kept residents, technicians, and property managers updated on service progress.
- Supported resident service requests and maintenance scheduling for First Key Homes properties.
- Arranged inspections, repairs, and follow-up visits across occupied homes.
- Evaluated vendor availability and prioritized requests based on urgency and location for efficient service delivery.
- Resolved scheduling conflicts and redirected service calls to proper teams.
Assistant Property Manager
Emerge Living LLC
Spring, TX
06.2024 - 10.2026
- Ensured compliance with local, state, and federal housing laws and regulations.
- Adhered to fair housing standards to avoid legal issues and prevent discriminatory practices.
- Negotiated lease agreements and renewals, aligning with market trends and financial goals.
- Conducted thorough background checks on prospective tenants to ensure quality occupancies.
- Managed tenant relations and resolved concerns, contributing to high tenant satisfaction.
- Attracted new residents through innovative promotions tailored to target desirable individuals and families.
Assistant Manager
The Abbey At Conroe
Conroe, TX
03.2023 - 06.2024
- Oversaw leasing agreements and application processes, advising on approval criteria to facilitate tenant onboarding.
- Reviewed upcoming lease expirations and followed up with tenants on renewals.
- Facilitated timely collection of rent, late fee and utility payments.
- Provided customer service by addressing concerns and offering solutions.
- Monitored deadlines and reminded staff of upcoming due dates to ensure timely completion of projects.
- Coordinated day-to-day needs and special projects, utilizing multitasking and research skills to achieve objectives.
- Managed daily office operations, ensuring efficient workflow and providing administrative support to staff.
- Generated routine and one-off presentations, agendas and reports.
- Addressed inquiries within an area of expertise, escalating issues to management.
Assistant Property Manager
Disrupt Management
Spring, TX
10.2020 - 03.2023
- Coordinated timely collection of rent, late fees, and utility payments, ensuring consistent cash flow.
- Conducted regular property inspections for quality assurance and identified areas for improvement.
- Monitored work orders for maintenance needs and followed up to verify completion.
- Provided customer service by addressing concerns and offering solutions.
- Resolved inquiries within area of expertise, escalating complex issues to management for resolution.
- Processed invoices, payments, and expense reports for the accounting department.
- Maintained confidentiality of sensitive information as per company policy.
Sales Specialist/Counter Educational Manager
Clinique Dillard's
02.2005 - 10.2020
- Engaged with customers to better understand needs and requirements and find appropriate solutions.
- Identified upsell opportunities by understanding customer needs and recommending relevant products or services.
- Used cross-selling and upselling to boost the value of customer purchases.
- Developed and maintained relationships with new and existing clients to ensure repeat business.
- Resolved customer issues promptly, recapturing loyalty and minimizing potential lost sales.
- Responded promptly to sales inquiries via email, phone, or in person, and providing accurate information.
- Conducted training sessions for new sales staff, sharing best practices and product knowledge.
- Maintained detailed sales records and input data into company system to ensure accurate transaction tracking.
Education
GED -
Saddleback High School
Santa Ana, CA06-2000
Skills
- Property management tools
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- OneSite
- Fair Housing regulations
- Property management
- Lease negotiations
- Business development
- Customer service
- Customer inquiry handling
- Resident relations
- Resident engagement
- Organizational skills
- Time management
- Problem Solving
- Decisive decision-making
- Assistant manager experience
- Financial record keeping
- Basic math
- Marketing
- Multifamily properties
- Real estate management
- Team-oriented professional
- Communication skills
- Microsoft Project
- Collaborative team player
Languages
English and Spanish
Timeline
Service Coordinator
First Key Homes
10.2026 - Current
Assistant Property Manager
Emerge Living LLC
06.2024 - 10.2026
Assistant Manager
The Abbey At Conroe
03.2023 - 06.2024
Assistant Property Manager
Disrupt Management
10.2020 - 03.2023
Sales Specialist/Counter Educational Manager
Clinique Dillard's
02.2005 - 10.2020
GED -
Saddleback High School