Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Liliana Guzman

La Grange,NC

Summary

Dynamic sales representative with a proven track record at United Bankshares, excelling in customer service and relationship building. Skilled in accurately processing transactions and resolving customer issues, consistently receiving positive feedback. Bilingual team trainer with strong interpersonal communication skills, adept at enhancing team performance and ensuring operational efficiency.

Overview

13
13
years of professional experience

Work History

Sales Representative

United Bankshares
08.2022 - Current

Serves customers by processing transactions.

Provides excellent customer service

Accurately balance cash drawers

Adhering to bank policies and procedures, following guidelines

Understand bank products and services, including checking and savings account, loans, and credit cards

Identifying customer needs and referring them to the appropriate bank products and services

Receiving positive feedback from customers and resolving issues

Assigned “backup supervisor” position and completed/submitted necessary audits & reports, when needed

Knowledgeable on day to day teller line activities, as well as monthly, quarterly, and annual responsibilities

Bilingual Team Trainer

Bojangles' Famous Chicken 'n Biscuits
09.2012 - 08.2022

Serves customers by processing transactions.

Provides excellent customer service

Accurately balance cash drawers

Adhering to bank policies and procedures, following guidelines

Understand bank products and services, including checking and savings account, loans, and credit cards

Identifying customer needs and referring them to the appropriate bank products and services

Receiving positive feedback from customers and resolving issues

Assigned “backup supervisor” position and completed/submitted necessary audits & reports, when needed

Education

High School Diploma -

South Lenoir High School
Deep Run, NC
06.2011

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Representative

United Bankshares
08.2022 - Current

Bilingual Team Trainer

Bojangles' Famous Chicken 'n Biscuits
09.2012 - 08.2022

High School Diploma -

South Lenoir High School