Liliana Johnson
Buford,United States
Summary
Raised in Georgia and fluent in two languages, I have built a career grounded in dedication, integrity, and service. As a mother, my daughter inspires me daily to strive for excellence and continual growth. Over the years, I have successfully managed a variety of business offices, consistently delivering efficient administration and exceptional customer service. Each role has contributed to my development as a humble, accountable leader who embraces new challenges with eagerness and a commitment to learning. Outside of work, my love for the outdoors, farms, coffee, and baked goods brings balance and perspective that fuel my drive to perform at my best.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Legal Administrative Consultant
George McCranie Law Firm
Gainesville, GA
02.2025 - 08.2025
- Conducted client intake and data verification.
- Managed office operations and the front desk.
- Maintained CRM data and case records.
- Provided tailored client follow-up and support.
- Supported case evaluation processes.
- Scheduled and coordinated appointments.
- Converted leads into sales opportunities.
- Conducted thorough legal research to support case preparation and provide strategic advice to clients.
- Managed client relationships, providing timely updates and clarifications on legal matters to enhance client satisfaction.
- Coordinated with external counsel and experts to ensure comprehensive legal support and representation for clients.
Operations Coordinator - Scheduler
Precision Public Adjusting
Suwanee, GA
11.2023 - 08.2024
- Coordinated meetings, inspections, and appointments for claim stakeholders.
- Managed data entry and analyzed operational records.
- Directed communication for the scheduling team.
- Created reports and tracked work efficiency metrics.
Office Manager
Philip Kim Law
Lawrence, GA
03.2023 - 10.2023
- Conducted client intake and verified data.
- Managed office operations, front desk, and administrative tasks.
- Maintained CRM and case records with accuracy.
- Provided customized client follow-up and support.
- Assisted in case evaluation and motion preparation.
- Scheduled and managed court dockets and appointments.
- Led lead generation, calling, and conversion efforts.
- Oversaw accounts receivable and financial tracking.
Realtor
Better Homes and Gardens Real Estate
Buford, GA
10.2020 - 01.2022
- Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
- Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
- Educated customers about mortgage products and loan processes relevant to their needs.
- Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
- Facilitated deals between sellers, buyers and brokers for maximum profits.
- Scheduled and attended weekly appointments with clients.
- Presented properties to potential buyers and addressed questions.
- Promoted sales through advertising, open houses and Multiple Listing Services.
Call Center Rep
Voice nation
04.2020 - 08.2020
- Answer inbound calls promptly, following company scripts for consistent messaging.
- Provide accurate product and service information with exceptional customer service.
- Document call details clearly in the system.
- Manage high call volumes while maintaining professionalism.
- Meet performance standards for call handling time and quality.
- Escalate complex issues and support team collaboration.
Office Administrator
Hola Auto Sales
Doraville, GA
03.2019 - 04.2020
- Managed daily operations and ensured smooth workflow.
- Took all incoming calls.
- Handled client complaints.
- Developed and maintained documentation for operational procedures.
- Resolved customer complaints through active listening and conflict resolution strategies, enhancing overall experience.
- Data Entry.
- Overview of vehicle inventory.
- Accounts receivable and collections.
Office Manager
Auto Star Auto Sales
Norcross, GA
01.2012 - 08.2017
- Managed onboarding and training.
- Provided excellent customer service, and increased overall customer satisfaction.
- Overseer of all sales transactions.
- Lead Finance Approval Specialist.
- Title manager and processor.
- Collections specialist.
- CRM and Data analysis.
- Clerical and administrative manager.
Education
Notary Certification - Notary Services
Gwinnett County Court
Lawrenceville, GA01-2023
Licensed Agent -
Barney Fletcher School of Real Estate
GA01.2020
HIPPA Certicate -
HIPPA
Buford, GA01.2018
DIPLOMA -
PEACHTREE RIDGE HIGH SCHOOL
GA01.2011
Skills
- Office operations and administration
- Data entry and document preparation
- Communication skills
- Collections management
- Client intake and relations
- CRM expertise
- Technology proficiency
- Legal research
Certification
- Certified Notary Public of Gwinnett County, 01/01/23
- LAW and Ethics Certification from GREC, NAMAR, and INTERNACHI, 01/01/20
Languages
- English
- Spanish, Native
- English, Native
ROLES
- Office Manager
- Operations Coordinator
- Legal Administrative Consultant
- Receptions
- Realtor
- Titles Processor
- Salesman
- Call Center Rep
REFERENCES
- Deborah Ward -President
Point of View HR Consulting, LLC
dward@pointofviewhr.com
404-314-7700
- Tony Johnson, CPI - CEO
JPI | 404-807-7416
tony@johnsonpropertyinspections.com
- Adan Nava- HR Director
The George McCranie Law Firm
Timeline
Legal Administrative Consultant
George McCranie Law Firm
02.2025 - 08.2025
Operations Coordinator - Scheduler
Precision Public Adjusting
11.2023 - 08.2024
Office Manager
Philip Kim Law
03.2023 - 10.2023
Realtor
Better Homes and Gardens Real Estate
10.2020 - 01.2022
Call Center Rep
Voice nation
04.2020 - 08.2020
Office Administrator
Hola Auto Sales
03.2019 - 04.2020
Office Manager
Auto Star Auto Sales
01.2012 - 08.2017
Notary Certification - Notary Services
Gwinnett County Court
Licensed Agent -
Barney Fletcher School of Real Estate
HIPPA Certicate -
HIPPA
DIPLOMA -
PEACHTREE RIDGE HIGH SCHOOL