Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Liliana Keech

Tempe,Arizona

Summary

Dependable Fulfillment Lead maintains smooth and efficient operations in order to meet and surpass production goals. Excellent time management, problem-solving, and communication skills gained from 10+ years in the retail industry.

Overview

11
11
years of professional experience

Work History

Fulfillment Lead

Lowes Home Improvment
Chandler, AZ
06.2023 - Current
  • Ensured accuracy of orders prior to shipping by verifying the quantity, product type, and address information.
  • Directed five-person team of fulfillment associates during each shift to handle online, installation, and delivery orders and customer service tasks.
  • Operated forklift and pallet jack to transport heavy loads.
  • Maintained team standards for quality and productivity by personally picking, reviewing and packing orders for shipment.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Resolved customer complaints regarding delivery issues or discrepancies in orders promptly and professionally.
  • Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
  • Evaluated associate performance according to company requirements and developed improvement plans.
  • Located merchandise from shelves and storage areas to fill orders.
  • Provided guidance and support to team members in order to meet daily goals.
  • Monitored performance metrics such as turnaround times, fill rates, accuracy rates.
  • Filled orders according to defined standards using standard picking system.

Warehouse and Online Sales Associate

Gamers Guild AZ
Tempe
11.2022 - 04.2023
  • Intake new product into the warehouse database and stock new product
  • Print out and prepare daily workload of online orders to be fulfilled
  • Pick product from warehouse needed for online orders
  • Pack orders
  • Batch and print shipping for outbound orders
  • Manage outbound customer service emails.

Merchandising Execution Associate

Home Depot
08.2013 - 11.2022
  • Organizing product in compliance with product plan
  • Routinely performed inventory checks, product validation, and price changes across entire store
  • Assisted in customer service whenever possible
  • Knowledge of supply chain and distribution processes
  • Detailed knowledge of product/merchandising analytics and logistics
  • Led or participated in several significant showroom resets
  • Taken on leadership roles numerous times when supervisor was unavailable
  • Numerous awards and accolades for exemplary work performance.

Education

Redford Union
06.2001

Skills

  • Merchandising processes and logistics
  • Customer Service
  • Warehouse processes
  • Online sales and fulfillment
  • Inspection Skills
  • Picking and Packing
  • Stock Organization
  • Shipping Coordination
  • Fulfillment Processing
  • Equipment Operation
  • Order Accuracy
  • Forklift Operation
  • Relationship Building
  • Team Leadership

Affiliations

  • Table top gaming enthusiast. Former volunteer event organizer, community manager, and tournament judge for several local gaming retail businesses.
  • Volunteer for local LGBTQIA+ youth center One in Ten.

Timeline

Fulfillment Lead

Lowes Home Improvment
06.2023 - Current

Warehouse and Online Sales Associate

Gamers Guild AZ
11.2022 - 04.2023

Merchandising Execution Associate

Home Depot
08.2013 - 11.2022

Redford Union

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Liliana Keech