Liliana Ketzbeau
Waterbury,Connecticut
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
3
3
years of professional experience
Work History
Sales Associate
Dunkin' Donuts
Naugatuck, CT
10.2021 - Current
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided leadership through effective communication, motivation, coaching and mentoring.
Education
High School Diploma -
Jfk Highschool
Waterbury, CT06-2023
Some College (No Degree) - Marketing
Naugatuck Valley Community College
Waterbury, CTSkills
- Multi-tasking strength
- Problem-solving skills
- Spanish speaking
- Outstanding customer service
- Cash handling expertise
- Attention to detail
- Team work & collaboration
Languages
Spanish
Native/ Bilingual
Timeline
Sales Associate
Dunkin' Donuts
10.2021 - Current
High School Diploma -
Jfk Highschool
Some College (No Degree) - Marketing
Naugatuck Valley Community College
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