Liliana Leon Gomez
Del Valle,TX
Summary
Bilingual customer service representative skilled in managing inquiries and resolving conflicts to enhance customer satisfaction. Known for exceptional interpersonal communication and team collaboration, contributing to efficient office operations and a positive environment.
Overview
13
13
years of professional experience
Work History
School Receptionist
BISD
Bastrop, TX
01.2023 - Current
- Greeted students, parents, and visitors with professionalism and warmth.
- Managed incoming calls and directed inquiries to appropriate staff members.
- Coordinated office supplies and maintained inventory for smooth operations.
- Provided administrative support to faculty and staff members.
- Assist in check-in/out students
- Assist with student registration
- Performed data entry into computer systems such as student registration information.
- Maintained student records and ensured confidentiality of sensitive information.
Teacher assistant
BISD
Bastrop, Texas
11.2021 - 01.2023
- Provide instructional support , one-on-one or in small groups who needed additional assistance.
- Facilitated small group activities to enhance student learning and engagement.
- Maintained classroom supplies and organized educational materials for lessons.
- Supervise students throughout the school day, inside and outside classroom, including cafeteria, bus, and playground.
- Assist with administrative records and prepare required reports.
- Assist teacher preparing instructional materials and classroom displays.
- Help maintain a neat and orderly classroom.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
Marketing Producer, Customer Service Representative
Tu Nguyen Agency Farmers Insurance
09.2017 - 05.2019
- Welcome customer upon arrival; assist with any questions
- Run quotes, sell all types of insurance (auto, home, business, life, etc)
- Process payments, faxes, emails.
- Manage customer policies
- Policy underwriting
- Answer incoming calls
Customer Service Representative
TxTag and Texas Tollways Customer Service Center
Austin, USA
10.2014 - 06.2017
- Receive escalated calls. Ensure each call is de-escalated by responding to the customer's concerns and solving their accounts.
- Process payments, faxes, affidavits, emails, and mail.
- Answer incoming calls regarding existing accounts.
- Made requested policy and account changes.
- Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.
- Maintain an excellent handle time meeting all the aspects.
Customer Service, cashier
Schlozky's
Austin, USA
01.2014 - 07.2014
- Received payments and took orders in drive-thru to ensure efficient customer service.
- Greeted customers promptly and took orders to enhance service experience.
- Maintained stocked and clean runners throughout shifts to support smooth operations.
Education
High School Diploma -
John B. Connally Hs
Skills
- Excellent interpersonal communication skills
- Highly organized
- Data entry
- Team collaboration
- Empathy and patience
- Expertise in Image Selection
- Expertise in Image Review systems
- Ability to operate computer applications
- Microsoft Word
- PowerPoint
- Office administration
- Excel
- Bilingual Call Center Experience
- Customer Service Experience
- Timely Manner
- Fast learner
- Energetic work attitude
Accomplishments
- Multitasking: Proficient in submitting reports while attending multi-telephone lines, and customers' concerns and accounts within a fast-paced environment. Resolve customers' complaints in a precise and attentive manner by meeting all technical aspects of escalated calls.
- Great Customer Service: Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Career Overview
Bilingual Customer Service representative with exceptional customer-relations and decision-making skills. Strong work ethic, professional demeanor, and great initiative.
Timeline
School Receptionist
BISD
01.2023 - Current
Teacher assistant
BISD
11.2021 - 01.2023
Marketing Producer, Customer Service Representative
Tu Nguyen Agency Farmers Insurance
09.2017 - 05.2019
Customer Service Representative
TxTag and Texas Tollways Customer Service Center
10.2014 - 06.2017
Customer Service, cashier
Schlozky's
01.2014 - 07.2014
High School Diploma -
John B. Connally Hs