Liliana Loachamin
Albany,New York
Summary
Proven track record of successfully managing multiple assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Freelancer
Independent
02.2023 - Current
- Collaborated with clients to define project requirements and deliverables.
- Negotiated fees and contracts to reach mutually beneficial agreements with clients.
- Optimized websites and mobile applications to achieve maximum performance.
- Designed and implemented new features and enhancements to improve existing applications.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Utilized GPS navigation systems to navigate faster routes.
- Logged delivery information in tracking systems to enable real-time delivery status.
- Communicated positively with children and guardians.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed over 30 employees.
- Negotiated fees and contracts to reach mutually beneficial agreements with clients.
Family Resource Specialist (FRS)
Healthy Families Albany County NY
12.2021 - 02.2023
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records by conducting assignment.
- Translate Spanish-speaking Assessment from Spanish to English and write complete report.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Enrolled over 85% of families into Healthy Families program.
- Assisted families in navigating social services system, including applying for benefits, accessing resources and connecting with other family support services.
Senior Associate Phlebotomist
Samaritan Hospital, Troy, NY
04.2018 - 10.2021
- Trained and supported new team members, maintaining culture of collaboration.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Kept equipment maintained, facility clean and organized and inventory stocked to maximize performance.
- Kept laboratory in compliance with applicable guidelines and laws.
- Interviewed, hired and trained lab technicians to perform experiments and analyze results.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with Laboratory duties.
- Manage over 30+ employees.
Phlebotomist Technician
The Center For Rheumatology
11.2016 - 04.2018
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified proper storage and transportation of specimens to laboratories.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Managed over 75% of patients.
Team Leader Phlebotomist
St Peter Hospital
01.2014 - 04.2018
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Managed 25+ team members to confirm compliance with set procedures and quality requirements.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Phlebotomy Technician
LabCorp
01.2009 - 11.2013
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Office load over 100 patients.
Senior Leader Outreach Phlebotomist
Samaritan Hospital, Troy, NY
03.1999 - 01.2009
- Set clear team goals and delegated tasks and set deadlines.
- Directed employees, set schedules and prioritized work assignments.
- Provided expert leadership to group of more than 25 employees.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Communicated clearly with employees, RN and MD's to keep everyone on same page and working toward established Hospital laboratory goals.
- Managed inventories and stock and kept detailed records of inventory use.
Education
High School Diploma -
Bay Shore Senior High School
Bay Shore, NY06.1992
Skills
- Project Management
- Project Planning
- Quality Control
- Managed over 30 employees
- Family Support
- Case and File Management
- Community Resources
- Biohazard Disposal and Supply Restocking
Accomplishments
- Supervised team of 30+ staff members.
- Customer service award 2013
Bilingual
I am an individual who can speak and write in both English and Spanish.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Freelancer
Independent
02.2023 - Current
Family Resource Specialist (FRS)
Healthy Families Albany County NY
12.2021 - 02.2023
Senior Associate Phlebotomist
Samaritan Hospital, Troy, NY
04.2018 - 10.2021
Phlebotomist Technician
The Center For Rheumatology
11.2016 - 04.2018
Team Leader Phlebotomist
St Peter Hospital
01.2014 - 04.2018
Phlebotomy Technician
LabCorp
01.2009 - 11.2013
Senior Leader Outreach Phlebotomist
Samaritan Hospital, Troy, NY
03.1999 - 01.2009
High School Diploma -
Bay Shore Senior High School
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