Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Liliana Lobaton

Queens,NY

Overview

6
6
years of professional experience

Work History

Call Center Representative Specialist

Eclaro International
Manhattan, NY
04.2020 - Current
  • Suggested additional products or services based on customer needs.
  • Provided excellent customer service by attending to customers' inquiries and concerns.
  • Coordinated with communications team to post and distribute cross-platform content.
  • Provided administrative support to the communications team by scheduling meetings and coordinating travel arrangements.
  • Delivered high-quality communications materials and tactics to create emotional connections with target audiences.
  • Compiled reports on communication metrics such as web traffic statistics, social media performance data.
  • Prepared and edited newsletters, reports and memos to appeal to diverse audiences.

Quality Control of Jewelry

Jared The Galleria of Jewelry
Boca Raton, FL
11.2017 - 05.2019
  • Built strong relationships with external consultants providing expertise on process engineering techniques.
  • Prepared workpiece edges by grinding, cutting, buffing or bending to verify snug fit.
  • Operated cash registers accurately when processing payments from customers.
  • Assisted in maintaining inventory of products used for waxing services.
  • Sanitized equipment between each client use.
  • Responded promptly to customer inquiries via telephone or email communication.
  • Followed strict hygiene procedures before, during, and after each treatment.
  • Kept up-to-date on current trends in the industry through continuing education courses.
  • Developed positive relationships with clients to encourage repeat business.

Education

Associate of Arts - Associate in Arts

LaGuardia Community College
Queens, NY
06.1986

Skills

  • Clerical Support
  • Microsoft Office
  • Reliable and Trustworthy
  • Planning and Coordination
  • Problem-Solving
  • Accurate Translation
  • Friendly, Positive Attitude
  • Time Management
  • Team Building
  • Written and Verbal Communication
  • Critical Thinking
  • Customer Service
  • Quality Assurance
  • Analytical and Critical Thinking

Languages

Spanish
Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Call Center Representative Specialist

Eclaro International
04.2020 - Current

Quality Control of Jewelry

Jared The Galleria of Jewelry
11.2017 - 05.2019

Associate of Arts - Associate in Arts

LaGuardia Community College

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Liliana Lobaton