Liliana Marcial
Chehalis,WA
Summary
Detail-oriented Business Management graduate with strong experience in office operations, employee training, and administrative coordination. Proven ability to manage supplies, streamline onboarding, and support day-to-day logistics. Eager to bring leadership, organization, and service excellence to the Office Services team at DSHS HCLA.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Insurance Assistant
Stephanie VonMoos
Chehalis, Washington
12.2024 - Current
- Manage office supplies, forms, and equipment orders to support efficient daily operations
- Coordinate onboarding for new hires, including workspace setup, phone/email access, and procedural training
- Trained multiple new employees on agency processes, customer service expectations, and compliance procedures
- Maintain billing records, policy documents, and confidential files with accuracy and discretion
- Communicate with vendors, clients, and carriers to resolve issues and ensure workflow continuity
- Support licensed agents by implementing systems to improve organization and task delegation
- Office & Equipment Coordination
- Employee Training & Onboarding
- Inventory & Supply Management
- Vendor Communication & Scheduling
- Records Management & Accuracy
- Process Improvement & Workflow Organization
- Performed data entry tasks related to customer accounts and transactions.
Insurance Associate Agent
Richelle Gall Insurance agency - Country Financial
Kelso, Washington
11.2023 - 04.2025
- Manage office supplies, forms, and equipment orders to support efficient daily operations
- Coordinate onboarding for new hires, including workspace setup, phone/email access, and procedural training
- Trained multiple new employees on agency processes, customer service expectations, and compliance procedures
- Maintain billing records, policy documents, and confidential files with accuracy and discretion
- Communicate with vendors, clients, and carriers to resolve issues and ensure workflow continuity
- Support licensed agents by implementing systems to improve organization and task delegation
- Office & Equipment Coordination
- Employee Training & Onboarding
- Inventory & Supply Management
- Vendor Communication & Scheduling
- Records Management & Accuracy
- Process Improvement & Workflow Organization
Education
Bachelor of Applied Science - Business Management
Centralia College
Centralia, WA06.2025
Associate in Arts -
Centralia College
Centralia, WA06.2023
High School Diploma -
Napavine High School
Napavine, WA06.2023
Skills
- Office & Equipment Coordination
- Employee Training & Onboarding
- Inventory & Supply Management
- Vendor Communication & Scheduling
- Records Management & Accuracy
- Process Improvement & Workflow Organization
- Customer service
Certification
- Washington State Property & Casualty Insurance License
- HIPAA & Privacy Regulation Awareness
References
- Richelle Gall, Insurance Agent, Country Financial, 360-508-5401, richelle.gall@countryfinancial.com
- Stephanie Vonmoos, Insurance Agent & Business Owner, 360-880-4462, stephanie.vonmoos@countryfinancial.com
- Florence Thomas, Office manager, Richelle Gall Insurance agency, 503-302-0048, florence.thomas@countryfinancial.com
Timeline
Insurance Assistant
Stephanie VonMoos
12.2024 - Current
Insurance Associate Agent
Richelle Gall Insurance agency - Country Financial
11.2023 - 04.2025
Bachelor of Applied Science - Business Management
Centralia College
Associate in Arts -
Centralia College
High School Diploma -
Napavine High School