Liliana Martinez
Garland,TX
Summary
Experienced in the healthcare industry, organized and patient service specialist with a proven track record of successfully coordinating busy offices and maintaining professionalism in stressful situations. Dedicated administrative professional excelling in communication and team building, ensuring smooth operations and efficient workflow. Strong knowledge of medical terminology and scheduling, effectively communicating with both English and Spanish speaking patients. Enthusiasm lies in helping patients receive necessary medical support by obtaining authorizations, scheduling procedures, and coordinating paperwork. Known for attention to detail and proactive approach, developed strong relationship-building skills. Ready for a new challenge and opportunity to further contribute expertise.
Overview
9
9
years of professional experience
Work History
Account Manager
United Personnel Staffing
05.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
Recruiter
Staff Sense
11.2022 - 05.2024
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Studied job descriptions and qualifications to determine applicant requirements.
Patient Service Specialist
Baylor Scott And White Institute For Rehabilitatio
09.2019 - 07.2022
- Assisted with patient duties to include patient relations, check-in and check-out, scheduling, insurance verification, and answering phones. Arranged follow up visits and referral appointments.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand clinic policies and procedures.
- Organized patient records and database to facilitate information storage and retrieval.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Wheel Balancer
Morrison Products Inc.
05.2016 - 08.2019
- Assisted quality assurance by visually inspecting items and removing defect items.
- Sampled and tested final products to check conformance with production tolerances.
- Conducted quality assurance inspections on finished components a d determined any unnoticeded issues.
- Inspected individual parts, assemblies and installations for adherence to specifications and building codes.
- Planned and coordinated tasks and determined correct amount of material required to complete assignments.
- Drilled and punched holes in metal for screws, bolts, and rivets quickly and efficiently.
Education
GED -
Lakeview Centennial High School
Garland, TX05.2013
Skills
- Transitions to needed tasks effectively
- Bilingual, fluent in spanish
- Engages in meeting the annual budget plan
- Clinical Staff Management
- Call handling and transfer
- Documenting and Recording Information
- Patient's Needs and accomodations
- Recruitment
- Sales
Languages
Spanish
Native or Bilingual
Timeline
Account Manager
United Personnel Staffing
05.2024 - Current
Recruiter
Staff Sense
11.2022 - 05.2024
Patient Service Specialist
Baylor Scott And White Institute For Rehabilitatio
09.2019 - 07.2022
Wheel Balancer
Morrison Products Inc.
05.2016 - 08.2019
GED -
Lakeview Centennial High School
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