Liliana Mendez

Office Manager:

• Directed staff operations by managing schedules and assigning priorities.
• Managed organization systems for documents, correspondence and records.
• Developed Excel spreadsheets to monitor employee attendance metrics.
• Handled phone inquiries, managed email correspondence and directed mail deliveries.
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Successfully handled payroll operations to ensure accurate processing and adherence to deadlines.
• Maintained proper documentation of employee personnel.
• Oversee front desk activities by welcoming guests and addressing inquiries.
• Managed invoice and payment records to maintain accurate financial data.
• Conducted interviews with potential candidates.
• Managed office inventory and placed new supply orders.
• Kept office operations well-organized to enhance productivity, professionalism and efficiency.
• Conducted thorough file and record reviews to extract necessary information.
• Coordinated office functions and activities for employees.
• Used judgment and initiative in handling confidential matters and requests.
• Coded and entered daily invoices with in-house accounting software.
• Oversaw budget allocation for inventory, postage, and vendor services.
• Implemented and maintained company protocols to facilitate smooth daily activities.
• Coordinated office activities and operations to secure efficiency and compliance with company policies.
• Coached administrative staff on company guidelines, daily responsibilities, and industry standards.
• Enhanced office productivity through strategic implementation of systems.
• Interpreted and communicated work procedures and company policies to staff.
• Maintained composure and professionalism in high-pressure scenarios.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Reviewed completed work to verify consistency, quality, and conformance.
• Recruited and trained new employees to meet job requirements.
• Led and guided new employees by sharing expert insights.
• Allocated tasks and assessed project team performance.
• Ordered supplies and equipment to maintain adequate inventory levels.

Ophthalmology Technician:

• Directed and supervised comprehensive technical operations.
• Evaluated and managed patient care requirements.
• Monitored visual acuities.
• Supervised IOP levels routinely.
• Conducted diagnostic testing including OCT, topography, and visual field assessments.
• Biometry
• Coordinated and managed scheduling for appointments.
• Arranged outpatient surgeries with efficiency.
• Managed back office inventory needs.
• Coordinated timely acquisition of essential materials.
• Resolved technical malfunctions to ensure seamless operations.