Liliana Milian
Houston,Tx
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. I can say I am a team player.
Overview
2
2
years of professional experience
Work History
Relationship Banker/ Teller
Bank of America
Houston, TX
09.2022 - 10.2023
- Assisted with client checking and savings account openings and closings
- Received checks and cash for deposits, verifying amounts and checking accuracy of deposit slips
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts
- Delivered exceptional service with a friendly approach to retain and acquire customers
- Prepared official checks, money orders, and certified checks.
- Completed day-to-day calls to invite clients in.
- Educated clients about various banking products available at the institution.
- Built long-term relationships with customers by providing personalized service and support.
- Helped customers understand and use mobile applications and online banking.
Banker/ Teller
Woodforest
Houston, TX
12.2021 - 09.2022
- Assisted with client checking and savings account openings and closings
- Received checks and cash for deposits, verifying amounts and checking accuracy of deposit slips
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts
- Delivered exceptional service with a friendly approach to retain and acquire customers
- Prepared official checks, money orders, and certified checks.
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Make daily calls to ask clients how was the service if they had any questions about there currently account and as well invited them in
Cashier/ floor associate
Marshalls & homegoods
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped with purchases and signed customers up for rewards program.
- Processed returns and exchanges of merchandise in accordance with store policies.
Cashier/ driver
Chick-fil-A
- Greeted customers and provided friendly customer service.
- Processed payments, gave change and issued receipts for orders.
- Operated cash registers, credit card machines and other related equipment accurately.
- Maintained cleanliness of work area throughout shift.
- Stocked shelves with food items and supplies as needed.
- Inspected orders to make sure they were accurate before handing them to customers.
- Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
Education
High School Diploma -
YesPrep Northbrook Highschool
Houston, TX06-2020
Some College (No Degree) - Education
Lonestar College
Houston, TXSkills
- Customer Service
- Cash handling
- Teamwork
- Multitasking
- Training
- Account assistance
- Communication skills
- Bilingual
- Positive and professional
- Money Handling
- Sales Expertise
- Banking
Additional Information
I am still in school going for master degree
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Relationship Banker/ Teller
Bank of America
09.2022 - 10.2023
Banker/ Teller
Woodforest
12.2021 - 09.2022
Cashier/ floor associate
Marshalls & homegoods
Cashier/ driver
Chick-fil-A
High School Diploma -
YesPrep Northbrook Highschool
Some College (No Degree) - Education
Lonestar College