Summary
Overview
Work History
Education
Skills
Volunteer Experience
Software skills
Timeline
Generic

MaKinzee Shepherd

Harrisonburg,VA

Summary

I have a diverse background with over year of experience working as a server/ hostess, where I honed my communication, multitasking, and customer service skills in a fast-paced environment. I then transitioned into a two-year role at a bank, developing strong organizational, problem-solving, and financial management abilities. Additionally, I have completed over 100 hours of shadowing in both inpatient and outpatient physical therapy settings, where I gained valuable insight into patient care, rehabilitation techniques, and the role of a physical therapist in different healthcare environments.

Overview

5
5
years of professional experience

Work History

Relationship Banker/ Teller

New Peoples Bank
Pounding Mill, Virginia
06.2022 - Current
  • Providing efficient and professional service, resolving issues, and ensuring customer satisfaction.
  • Managing money, ensuring balances are correct, and being accountable for large sums of cash.
  • Handling customer inquiries, resolving transaction issues, and troubleshooting problems quickly and efficiently.
  • Communicating clearly and professionally with customers and colleagues, especially when explaining banking products or policies.
  • Ensuring adherence to banking regulations and maintaining confidentiality with sensitive customer data.

Waitress and Hostess

Coaltown Taps
Richlands, Virginia
04.2020 - 08.2021
  • Greeted and seated customers promptly while ensuring a welcoming and positive atmosphere.
  • Communicated well with others, developed social skills with customers, worked well in a stressful environment.
  • Managed customer inquiries and resolved concerns in a courteous and efficient manner.
  • Maintained cleanliness and organization of dining areas, including clearing tables, resetting, and ensuring the environment was inviting.

Inpatient Shadow Hours

Clinch Valley Medical Center
Richlands, Virginia
06.2024
  • I gained insight into the importance of interdisciplinary collaboration, as therapists frequently worked closely with doctors, nurses, and other healthcare professionals to create and modify treatment plans.
  • I learned about the need for careful monitoring of patient progress, as well as adjusting therapy interventions based on real-time feedback from patients’ recovery and physical limitations.
  • A total of 55 hours shadowed.

Outpatient Shadow Hours

Claypool Hill Physical Therapy
Pounding Mill, Virginia
07.2023
  • I became familiar with more hands-on therapeutic techniques like manual therapy, exercise prescription, and modalities to treat musculoskeletal injuries.
  • I saw the role of patient education in outpatient therapy, where patients were often actively involved in their recovery process, learning self-management techniques and home exercise programs to continue their rehabilitation outside of sessions.
  • A total of 48 hours shadowed.

Education

General Education -

Southwest Community College (SWCC)
Cedar Bluff, Virginia
07-2022

Bachelor of Health Sciences -

James Madison University (JMU)
Harrisonburg, Virginia
12-2024

Skills

  • Teamwork and Collaboration
  • Communication Skills
  • CPR Certified
  • First Aid Certified
  • Time Management
  • Multitasking and Efficiency
  • Customer Service
  • Relationship Building

Volunteer Experience

  • Gave back to the community by volunteering at the local food pantry
  • Shadowing patients of all ages in inpatient and outpatient facilities
  • Outpatient Shadow Hours, Claypool Hill Physical Therapy, Pounding Mill, VA, 07/2023, Watching the physical therapist rehabilitate patients to strength their muscles for activities that are needed to take care of themselves, A total of 48 hours shadowed
  • Inpatient Shadow Hours, Clinch Valley Medical Center, Richlands, VA, 06/2024, Watching the Physical Therapist help patients be able to do their basic daily living activities, A total of 55 hours shadowed

Software skills

  • Microsoft Office: Word, Excel, PowerPoint
  • SSPS: Statistical Work

Timeline

Inpatient Shadow Hours

Clinch Valley Medical Center
06.2024

Outpatient Shadow Hours

Claypool Hill Physical Therapy
07.2023

Relationship Banker/ Teller

New Peoples Bank
06.2022 - Current

Waitress and Hostess

Coaltown Taps
04.2020 - 08.2021

General Education -

Southwest Community College (SWCC)

Bachelor of Health Sciences -

James Madison University (JMU)

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MaKinzee Shepherd