Liliana Montes
Frisco
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Sales Associate
Khols
07.2024 - 05.2026
- Delivered exceptional customer service to enhance shopping experiences and foster brand loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Collaborated with team members to maintain store presentation standards, contributing to visual merchandising efforts.
- Executed sales promotions and events, driving customer engagement and increasing foot traffic in the store.
- Trained new associates on operational procedures and customer service best practices, enhancing team efficiency.
- Led initiatives to streamline checkout processes, reducing wait times and improving overall transaction efficiency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed efficient cash register operations.
T-Mobile Sales Representative
T-Mobile
08.2019 - 06.2020
- Assisted customers in selecting mobile plans and devices tailored to individual needs.
- Conducted product demonstrations to enhance customer understanding of features and benefits.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Educated customers on device usage, troubleshooting, and available accessories for enhanced satisfaction.
- Maintained up-to-date knowledge of industry trends, competitor offerings, and new product launches.
- Resolved customer inquiries and complaints efficiently, ensuring a positive shopping experience.
- Developed strong relationships with customers through personalized service and follow-up communications.
- Implemented promotional strategies that drove foot traffic and increased overall sales volume.
- Established strong relationships with clients, fostering long-term loyalty and repeat business.
- Conducted engaging product demonstrations, showcasing features and benefits tailored to individual customer requirements.
- Assisted in training new hires, sharing expertise for their professional development and overall team success.
- Maintained up-to-date knowledge of industry trends and competitor offerings, positioning products strategically in the market.
- Managed inventory efficiently, ensuring adequate stock levels to meet customer demand without excess waste.
- Cultivated a welcoming store environment that encouraged customers to explore products at their leisure while remaining available for assistance when needed.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Area Supervisor
Ross Dress For Less
02.2016 - 03.2019
- I would handle the associates schedule , make sure everything was put back , cash office a couple of times, help with hiring , respond to emails , merchandise
- Trained and mentored team members on customer service excellence and operational standards.
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Managed inventory control processes, optimizing stock levels and reducing shrinkage.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Led staff meetings to communicate goals, address challenges, and foster a collaborative environment.
- Developed training materials for onboarding new employees, streamlining the integration process.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Streamlined workflow processes to improve customer wait times and satisfaction.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Area Manager
Burlington Stores
06.2021 - 2024
- The position required me to organize from new hire information , company register log, to inventory papers. The position had me helping with schedules, training, interviews money handling , respond to emails.
- Streamlined processes for inventory management, resulting in improved accuracy and efficiency.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Led operational strategies to enhance store performance and customer satisfaction.
Education
High School Diploma -
Hebron High School
Carrollton, TX06-2016
Skills
- Communication skills
- Teamwork and collaboration
- Customer service
- Cash handling
- Money handling
- Flexible schedule
- Cash register operation
- Store opening and closing
- Retail store operations
- Payment processing
- Supervising experience
- Retail sales
- Recruiting
- Spanish
- Scheduling
- Organizational skills
- Leadership
- Management
- Inventory
- Training
- Team Management
- Interviewing
- Sales
Languages
Spanish - Fluent
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Khols
07.2024 - 05.2026
Area Manager
Burlington Stores
06.2021 - 2024
T-Mobile Sales Representative
T-Mobile
08.2019 - 06.2020
Area Supervisor
Ross Dress For Less
02.2016 - 03.2019
High School Diploma -
Hebron High School