Liliana Montes De Oca Ruiz

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Answered customer questions about hours, seating, and menu information.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Front of house at I.talia,

• Records food and drink orders and serves customer requests to the highest standards
• Maintains full product knowledge of menu and specials
• Makes suggestions to customers based on preferences
• Committed member with other restaurant professionals to ensure customer satisfaction
• Always mindful of sanitation and safety considerations when handling food
• Cleans and reset tables promptly and cogently for incoming customers, with a noticeable impact on reduced wait times
• Prepares specialty co ee and tea beverages in a fast-paced environment
• Trained new servers and oversaw junior servers.

• Welcomes all customers with a friendly greeting, answers all kinds of questions and concerns, and maintains a level of conversation during their store visit, improving the buying experience
• Consistently meets upsell goals by highlighting target merchandise with strategic promotional approaches
• Proven history of excellent customer service and conflict-solving.