Dakota Watson
League City,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Hostess Manager
MR Sombrero
09.2021 - Current
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.
- Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
- Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.
- Certified and maintained cleanliness and general upkeep of dining room, bar and other guest contact areas to meet sanitation protocols.
- Liaised with senior management to attract, develop and retain staff.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Bachelor of Science - Biology
University of Houston - Clear Lake
Houston, TX05.2027
High School Diploma -
Lutheran South Academy
Houston, TX05.2023
Skills
- Call Screening
- Menu Coordination
- Reservation Management
- Credit Adjustments
Timeline
Hostess Manager
MR Sombrero
09.2021 - Current
Bachelor of Science - Biology
University of Houston - Clear Lake
High School Diploma -
Lutheran South Academy