Liliana Moreno
Houston ,TX
Summary
Assisted customers in reaching satisfaction objectives through approachable interactions.,Supported team members in completing tasks effectively while promoting a positive work environment.,Helped maintain a collaborative atmosphere through strong communication skills.,Checked insurance details to enhance accuracy of patient coverage.
Overview
8
8
years of professional experience
Work History
Front Desk Coordinator
Tots N Teens Dentistry Pediatric Specialist
League City, TX
04.2026 - Current
- Coordinated patient scheduling and managed appointment reminders to enhance operational efficiency.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly and effectively.
- Maintained accurate patient records using electronic health record systems, ensuring data integrity.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Contributed positively to the workplace environment through friendly interactions with colleagues while promoting teamwork.
Teacher
La Petite Academy, Learning Care Group
01.2025 - Current
- Implemented educational activities that supported cognitive, social and emotional development of children.
- Monitor students’ progress and provide constructive feedback to support individual learning needs.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Receptionist
Lone Star Exhibits
12.2023 - 01.2025
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Greeting incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
Style Consultants
Target
11.2022 - 11.2023
- Greet clients with warm smiles and asked open-ended questions to better understand.
- Increased customer satisfaction providing personalized style consultations.
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
- Handled high-pressure situations with tact and professionalism effectively addressing customer concerns to maintain positive relationships.
Manager
Rack Room Shoes Inc.
11.2018 - 08.2021
- Resolve staff member conflicts, actively listen to concerns and find appropriate middle ground. Team Priorities maintained schedules and monitor performance.
- Communicate clearly with employees, suppliers, and stakeholders to keep everyone on the same page and work towards established business goals.
Education
undefined
San Jacinto College District
undefined
KS Phlebotomy School
undefined
NorthShore Senior High
Skills
- Utilized Microsoft Office to create and manage documents and presentations
- Assisted in the operation of Open Dental software for patient management
- Applied Excel for data organization and analysis
- Demonstrated effective communication skills in team interactions
- Showed willingness to learn new concepts and skills
- Maintained a positive attitude in challenging situations
- Verified insurance information for accuracy
Personal Summary
Highly motivated and detail-oriented professional with experience in customer service and administrative roles. Proven ability to manage multiple tasks efficiently, provide excellent service, and maintain a positive and organized work environment. Seeking opportunities to leverage my skills in a dynamic and growth-oriented company. Bilingual
Timeline
Front Desk Coordinator
Tots N Teens Dentistry Pediatric Specialist
04.2026 - Current
Teacher
La Petite Academy, Learning Care Group
01.2025 - Current
Receptionist
Lone Star Exhibits
12.2023 - 01.2025
Style Consultants
Target
11.2022 - 11.2023
Manager
Rack Room Shoes Inc.
11.2018 - 08.2021
undefined
San Jacinto College District
undefined
KS Phlebotomy School
undefined
NorthShore Senior High