Liliana Muller
Abingdon,MD
Summary
Dynamic and reliable professional with extensive experience in food service and sanitation, notably at HCPS. Proven ability to enhance workflow efficiency and customer satisfaction through effective problem-solving and kitchen support. Skilled in meal preparation and maintaining cleanliness, consistently delivering exceptional service in high-pressure environments.
Overview
16
16
years of professional experience
Work History
Cafeteria Worker
HCPS
Bel Air, MD
09.2020 - Current
- Prepared and served meals following safety and hygiene standards.
- Assisted in inventory management of food supplies and equipment.
- Maintained cleanliness of kitchen and dining areas to ensure compliance.
- Collaborated with team to deliver efficient meal service during peak hours.
- Implemented process improvements that enhanced workflow efficiency in food preparation.
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
- Served as a reliable team member during flexible scheduling demands, consistently arriving on time for all assigned shifts ready to contribute positively to the day''s work activities.
Airline Agent
BWI
Baltimore, MD
03.2016 - 05.2017
- Oversaw daily cleaning operations, ensuring adherence to quality standards and procedures across all tasks.
- Collaborated with team members to ensure timely completion of cleaning schedules and routines.
- Demonstrated adaptability by effectively responding to changing priorities and tasks as needed.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Emptied trashcans and transported waste to collection areas.
- Maintained cleanliness and sanitation in assigned areas using appropriate cleaning tools and chemicals.
Restaurant Worker
Super Chicken Rico
Aberdeen
05.2010 - 10.2013
- Provided exceptional customer service to enhance dining experience and ensure satisfaction.
- Operated kitchen equipment safely and efficiently to support food preparation processes.
- Maintained cleanliness and organization of workstations following health regulations and safety standards.
- Assisted in inventory management by tracking stock levels and minimizing waste during operations.
- Trained new staff on operational procedures, enhancing team performance and consistency in service delivery.
- Collaborated with team members to optimize workflow and improve service speed during peak hours.
- Enhanced customer satisfaction by providing timely and efficient service to restaurant patrons.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
Education
High School Diploma -
Lorica Cordoba HighSchool
Lorica, ColombiaSkills
- Dishwashing
- Sanitation practices
- Cooking
- Problem-solving
- Kitchen support
- Cleaning and sanitation
- Money handling
- Cleaning and sanitizing
- Meal preparation expertise
- Cafeteria equipment operations
- Cleaning
- Guest service
- Supply restocking
- Table clearing
- Food running
- Reliability
Languages
Spanish
Native or Bilingual
Timeline
Cafeteria Worker
HCPS
09.2020 - Current
Airline Agent
BWI
03.2016 - 05.2017
Restaurant Worker
Super Chicken Rico
05.2010 - 10.2013
High School Diploma -
Lorica Cordoba HighSchool