Liliana Northcutt
Warrenville,IL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
House Manager
Self
Naperville, IL
10.2023 - Current
- Managed daily operations, ensuring efficient household functioning and adherence to established protocols.
- Coordinated schedules and activities for family members, optimizing time management and resource allocation.
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
Loan Representative
Dupage Credit Union
Naperville, IL
01.2022 - 01.2023
- Evaluated loan applications to determine eligibility and compliance with regulations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate records of loan transactions and client interactions in database systems.
- Facilitated communication between clients and underwriters to streamline loan processing.
Server/Bartender
Bulldog Ale House
Aurora, Illinois
05.2017 - 01.2023
- Checked identification for minimum age for sale of alcoholic beverages.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Engaged in suggestive selling and other sales techniques.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Set up advertising signs and displays on shelves, counters and tables.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Established strong customer relations and satisfaction.
Leasing Agent
Berkshire Hathaway
Chicago, IL
01.2021 - 09.2021
- Facilitated property tours, showcasing amenities and fostering positive tenant relationships.
- Managed lease agreements, ensuring compliance with company policies and local regulations.
- Streamlined tenant application processes to enhance efficiency and reduce turnaround times.
- Collaborated with maintenance teams to address tenant concerns promptly and effectively.
- Analyzed market trends to recommend competitive rental pricing and improve occupancy rates.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
Manager
Hacienda Real Restaurant
Yorkville, IL
05.2020 - 03.2021
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Developed training programs for staff, enhancing skills and improving workflow efficiency.
Education
High School Diploma -
Oswego High School
Oswego, IL05-2016
Skills
- Staff Management
- Policies and procedures
- Strategic planning
- Sales and Marketing
- Business administration
- Hospitality Service Expertise
- Guest Relations Management
- Calendar management
Timeline
House Manager
Self
10.2023 - Current
Loan Representative
Dupage Credit Union
01.2022 - 01.2023
Leasing Agent
Berkshire Hathaway
01.2021 - 09.2021
Manager
Hacienda Real Restaurant
05.2020 - 03.2021
Server/Bartender
Bulldog Ale House
05.2017 - 01.2023
High School Diploma -
Oswego High School