Liliana Ochoa
Laredo
Summary
To obtain a Clerk/ Secretarial long term position in a fast-paced environment.
Overview
22
22
years of professional experience
Work History
Secretary
Laredo Pest Control
01.2019 - 06.2022
- Managed daily scheduling and coordination of appointments for pest control services.
- Maintained accurate records of client interactions and service requests in company database.
- Assisted in invoice preparation and processing to ensure timely billing for services rendered.
- Developed streamlined filing system to improve accessibility of customer information.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Service Manager/Accounts Receivable
North Side Air Conditioning Service
01.2002 - 01.2009
- Handled all word processing and typing. Entered data for reports, production items, shipping, and inventory. Maintained computerized inventory of all parts, supplies, and products. Billing, collecting past due Invoices, Distribute incoming mail and deposit checks. Filing/Editing, copies, faxing. Helped plan and organize company functions. Answered the telephone and represented the company in a professional and businesslike manner.
- (956)725-7428
Secretary I
Texas Rural Legal Aid
01.2000 - 03.2000
- Answer phones, Greet people, Filing, taking messages, new files, copies, faxing, mailing out mail and going to the post office, file incoming books for library. General office duties.
Education
Diploma - undefined
Dr. Leo Cigarroa High School
01.1999
Skills
- Excellent Organizational Skills
- Strong Customer Relations Skills
- Computer Proficiency
- Data Entry
- Computer: Personal, WordPerfect 51, Microsoft Word
- Telephone Answering, 12-Line System
- Word Processing and Typing
- Filing
Timeline
Secretary
Laredo Pest Control
01.2019 - 06.2022
Service Manager/Accounts Receivable
North Side Air Conditioning Service
01.2002 - 01.2009
Secretary I
Texas Rural Legal Aid
01.2000 - 03.2000
Diploma - undefined
Dr. Leo Cigarroa High School