Liliana Poling
Dallas,TX
Summary
Customer Service Focused individual bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Domino's Pizza
05.2023 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Fostered positive working relationships with regular customers.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Bookseller
Barnes & Noble
09.2018 - 08.2020
- Enhanced customer satisfaction by providing personalized book recommendations based on individual preferences.
- Supported a positive work environment by collaborating with team members to achieve collective goals.
- Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
- Streamlined the shelving process, reducing time spent on restocking while maintaining a well-organized store layout.
- Provided exceptional customer service through active listening, addressing concerns promptly and professionally.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Assisted customers with locating books and other materials in store.
- Established strong relationships with customers to encourage repeat business.
- Developed strong rapport with customers and created positive impression of business.
Education
High School Diploma -
Southern Methodist University
Dallas, TX05.2025
Skills
- Positive Attitude
- Dependable and Reliable
- Teamwork and Collaboration
- Attention to Detail
- Customer Service
- Friendly and Helpful
- Relationship building
- Customer Assistance
- Strong Communication and Interpersonal Skills
Timeline
Delivery Driver
Domino's Pizza
05.2023 - Current
Bookseller
Barnes & Noble
09.2018 - 08.2020
High School Diploma -
Southern Methodist University