Summary
Overview
Work History
Education
Accomplishments
Languages
Affiliations
Certification
Timeline
Generic
Liliana Rangel

Liliana Rangel

Hometown,IL

Summary

Driven by a results-focused approach, I am passionate about healthcare and helping check in & directing patients. Help patients navigate their health and insurance questions. And exceptional people skills significantly enhance patients satisfaction and loyalty. My adeptness to learn new things and help people with questions and payment coupled with a professional demeanor will get the job done.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sales Associate

The Roomplace
05.2015 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Patient Advocate

Loyola Hospital
09.2023 - 03.2024
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Monitored patient progress and provided emotional support.
  • Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
  • Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
  • Educated patients on available resources and community programs, increasing their access to needed services.
  • Entered details into computer systems and managed database of information.
  • Facilitated communication between patients, families and healthcare providers to support comprehension.
  • Enhanced patient satisfaction by addressing concerns and providing information on healthcare rights and options.
  • Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
  • Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
  • Assisted patients in navigating complex insurance processes, leading to successful claim resolutions and reduced financial burdens.
  • Monitored patient progress throughout treatment course, advocating for adjustments when necessary to optimize outcomes.
  • Negotiated payment plan arrangements with medical billing departments on behalf of the patients experiencing financial hardship.
  • Educated patients and families on healthcare options and financial support resources.
  • Streamlined appointment scheduling for better patient flow, reducing wait times and improving overall experience.
  • Worked effectively with staff from all departments to coordinate resolutions.
  • Maintained patient records and updated electronic health systems to safeguard data.
  • Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
  • Collaborated with healthcare providers to ensure timely, accurate, and compassionate care for patients.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Resolved patient billing issues in line with established guidelines.
  • Addressed bad debts in line with set protocols.
  • Provided excellent customer service to patients and medical staff.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Verified patient insurance eligibility and entered patient information into system.
  • Delivered support to medical staff in completion of patient paperwork.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Facilitated communication between patients and various departments and staff.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Sales Associate

Ashley Furniture Homestore
05.2014 - 05.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

Thomas Kelly High School
Chicago, IL

GED -

Morton College
Cicero, IL
06.2013

Accomplishments

  • Helped people with high hospital bills through charity programs and payment options.
  • Assisted patients with insurance questions.
  • Collected co-pays & deductibles.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved Issue which led to Results.

Languages

Spanish
Full Professional
English
Full Professional

Affiliations

LOYOLAHOSPITAL.ORG

Certification

• Strong organizational, analytical and problem solving skills


•Able to manage multiple responsibilities and to prioritize duties/tasks in a fast paced working environment


• Good interpersonal, oral and written communication skills, including the ability to follow written and verbal directions


• Resourceful and flexible team player who excels at building trusting relationships with patients, referral sources and colleagues


• General knowledge of HIPAA and other medical insurance regulations and terminology

• Proficient computer software; such as Epic, MS Word, Excel, and some automated billing systems


• Able to use various type of office equipment; such as, facsimile machines, calculator, postage machine, copiers, etc.

Familiar with general medical terminology

Timeline

Patient Advocate

Loyola Hospital
09.2023 - 03.2024

Sales Associate

The Roomplace
05.2015 - Current

Sales Associate

Ashley Furniture Homestore
05.2014 - 05.2015

Thomas Kelly High School

GED -

Morton College

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Liliana Rangel