Liliana Reyes
Orlando
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Also always in a positive and enthusiastic mood.
Overview
14
14
years of professional experience
Work History
Front Desk Medical Receptionist
Uptown Eyecare & Optical
07.2025 - 01.2026
- Greeted patients and managed check-in processes to ensure a welcoming environment.
- Scheduled appointments using electronic health record system, optimizing patient flow and office efficiency.
- Verified patient insurance information, facilitating accurate billing and reducing claim discrepancies.
- Assisted in maintaining inventory of office supplies, ensuring availability for daily operations.
- Managed confidential patient records in compliance with HIPAA regulations, safeguarding sensitive information.
Sales Associate Supervisor
Mystic Silver & Company
10.2011 - 07.2025
- Supervised daily sales operations, ensuring high customer satisfaction and team performance.
- Trained and mentored new associates on product knowledge and customer engagement techniques.
- Analyzed sales data to identify trends, enhancing inventory management and product placement strategies.
- Implemented effective visual merchandising standards, improving store presentation and driving customer interest.
- Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
- Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
- Conducted regular inventory audits to maintain accurate stock levels and minimize shrinkage due to theft or damage.
- Created a positive work environment with clear communication, team building activities, and consistent recognition of achievements.
- Addressed disciplinary issues fairly and promptly, providing a strong example for other staff members to follow.
Education
High School Diploma -
Forest High School
Ocala, FL08-1996
Skills
- Patient scheduling
- Insurance verification
- Patient registration
- HIPAA compliance
- Payment collection
- Reminder calls
- Appointment management
- Collaboration and teamwork
- Patient billing
- Data entry
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Medical Receptionist
Uptown Eyecare & Optical
07.2025 - 01.2026
Sales Associate Supervisor
Mystic Silver & Company
10.2011 - 07.2025
High School Diploma -
Forest High School