Liliana Rios
12320 Chickasaw Ct. Woodbridge ,VA
Summary
Dedicated and empathetic Medical Assistant offering 12 years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Overview
17
17
years of professional experience
Work History
Medical Assistant
Rocky Run Family Medicine
5645 Stone Rd. Centreville , Virginia 20120
03.2024 - Current
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Responded to patient callbacks and phone-in prescription refill requests.
- Administered injections, medications and treatments as directed by the physician.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Documented notes during patient visits.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Incorporated outside records into charts and EHR.
- Measured vital signs and took medical histories to prepare patients for examination.
- Collected samples from patients for laboratory testing purposes.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Performed administrative duties such as filing, faxing, copying, scanning and mailing of documents.
- Collected, labeled and stored laboratory specimens properly prior to testing.
Medical Assistant /Phlebotomist Technician
Inova Cares Clinic for Families
8051 Sudley Rd. Manassas , VA 20109
07.2021 - 02.2024
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Collected samples from patients for laboratory testing purposes.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Performed venipuncture and skin punctures on patients of all ages to collect blood samples for laboratory testing.
- Assisted physicians and nurses with various procedures related to phlebotomy.
- Prepared collection containers, needles and other supplies needed for specimen collection.
- Verified patient identification prior to collecting specimens.
- Labeled collected specimens accurately according to protocol.
- Ensured that the proper amount of blood was drawn from each patient by using appropriate techniques and equipment.
- Processed specimens according to laboratory guidelines including centrifugation, aliquoting, freezing and packing as required.
- Provided instruction to patients regarding the collection process, safety precautions and post-collection care instructions.
- Conducted quality control checks on equipment used in specimen collection processes such as thermometers, centrifuges.
- Reported any observed adverse reactions or complications associated with specimen collection procedures to a physician or registered nurse immediately.
- Followed universal precautions when handling blood samples at all times.
- Maintained cleanliness of work area including decontamination of surfaces between patient visits per infection control policies and procedures.
- Complied with HIPAA regulations regarding confidentiality of patient information.
- Scheduled appointments for patients requiring routine or specialized lab tests.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Verified collection orders and communicated discrepancies to nurses.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Transported specimens following established protocol for temperature and light.
Medical Assistant
Premier Pediatrics Of Manassas
8713 Digges Rd. Manassas, VA 20110
05.2009 - 07.2021
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Coordinated and executed medical waste disposal according to governmental and organizational standards.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Used EMR (Office Practicum) software to process patient payments and update accounts.
- Administered rapid tests such as strep, flu ,RSV test and Covid Test to help clinical staff assess conditions.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Kept facility stocked with necessary supplies, equipment and instruments.
Cahier
River View Shell.
12522 Gordon Blvd., VA 22192
06.2007 - 05.2009
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Assisted with purchases, locating items and signing up for rewards programs.
- Trained new team members in cash register operation, stock procedures and customer service.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Welcomed customers, offering assistance to help find necessary store items.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Education
Medical Assisting -
Everest College
Arlington VA08.2008
PH1 Phlebotomy
Metropolitan Institute Of Health And Technology
Lorton, VA08.2019
EKG Technician
Metropolitan Institute Of Health And Technology
Lorton, VA08.2019
Skills
- Wound care and irrigation
- Medical billing
- HIPAA compliance
- Proper sterilization techniques
- Documentation procedures expert
- Understands medical procedures
- Inventory and supply management
- CPT & ICD-9 /10 coding
- Stocking supplies
- Specimens collection and processing
- Patient scheduling
- Vital sign monitors
- Bilingual in English & Spanish
- Communicating with patient families
- First aid
- Suture Removal
- Pharmacology/Dosage Calculation and Administration of Medication Oral or IM
- Vaccine Manager VFC Program and Data Exchange
- Capillary Hgb and Lead
Timeline
Medical Assistant
Rocky Run Family Medicine
03.2024 - Current
Medical Assistant /Phlebotomist Technician
Inova Cares Clinic for Families
07.2021 - 02.2024
Medical Assistant
Premier Pediatrics Of Manassas
05.2009 - 07.2021
Cahier
River View Shell.
06.2007 - 05.2009
Medical Assisting -
Everest College
PH1 Phlebotomy
Metropolitan Institute Of Health And Technology
EKG Technician
Metropolitan Institute Of Health And Technology