Liliana Mendoza Rodriguez
Fairfield,CA
Summary
Cheerful [Job Title] offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
4
4
years of professional experience
Work History
Lead Server
La Costa Azul Mexican Restaurant
06.2019 - Current
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
Associate of Science - Ultrasound
Solano Community College
Fairfield, CA04.2027
High School Diploma -
Fairfield High School
Fairfield, CA06.2022
Skills
- Check Payment Processing
- Food Safety Management
- Critical Thinking
- Dining Area Maintenance
- Cash Handling
- Age Verification
- Leadership
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Lead Server
La Costa Azul Mexican Restaurant
06.2019 - Current
Associate of Science - Ultrasound
Solano Community College
High School Diploma -
Fairfield High School
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