Liliana Rodriguez
Oklahoma City,OK
Summary
Proven multitasker and exceptional communicator, I excelled in my job responsibilities by enhancing customer satisfaction and streamlining service delivery. My expertise in POS systems and problem-solving, coupled with a knack for maintaining cleanliness and fostering positive customer relationships. I significantly contributed to operational efficiency and guest experience.
Overview
8
8
years of professional experience
Work History
Server
Chelinosrestaurant
07.2017 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Sales Associate
Metro PCSInc
06.2018 - 09.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Server
La Catrina Restaurant, Waitress & Kitchen
01.2015 - 12.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Sales Associate
McDonald's
01.2012 - 11.2015
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
GED -
Oklahoma City Community College
Oklahoma City, OK05.2021
Skills
- Exceptional customer service
- Memory retention
- Cleanliness standards
- Positive and professional
- Reliability
- Multitasking
- Problem-solving abilities
- Time management abilities
- Customer Satisfaction
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Metro PCSInc
06.2018 - 09.2019
Server
Chelinosrestaurant
07.2017 - 01.2020
Server
La Catrina Restaurant, Waitress & Kitchen
01.2015 - 12.2017
Sales Associate
McDonald's
01.2012 - 11.2015
GED -
Oklahoma City Community College
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