Liliana Rodriguez
North Las Vegas,NV
Summary
- Hardworking & good communication
- JAG in high school for community service
- Self-directed Fast Food Cashier accomplished at processing customer payments by cash, debit, credit or gift card. Comfortable working in team settings or individually. Experience with taking customer orders while guaranteeing efficient and accurate service.
Overview
8
8
years of professional experience
Work History
Chapala’s Mexican Restaurant
Dishwasher
01.2020 - Current
- Improved profit margins by streamlining operations and workflow and negotiating new vendor contracts for materials and supplies.
- Protected company brand and improved customer satisfaction by finding creative solutions to problems arising from deliverables.
Cashier Team Lead
Terrible Herbst Convenience Store
North Las Vegas
02.2023 - 09.2023
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Quickly and accurately counted drawers at start and end of each shift.
- Identified and resolved discrepancies and errors in customer accounts.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Set up new sales displays each week with fresh merchandise.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
Maintenance Assistant
US Foods
North Las Vegas, NV
01.2022 - 12.2022
- Maintained safety conditions and standards in facility.
- Inspected systems and equipment to identify unscheduled maintenance and repair needs.
- Responded immediately to emergency repairs and other maintenance requests to minimize downtime.
- Maintained detailed logs and accurate records of maintenance and repairs performed.
- Used and operated various types of tools such as power saws, sanders, grinders, forklifts, and basic hand tools.
- Cleaned and lubricated mechanical systems to keep machinery operating at peak performance.
- Improved equipment efficiency by conducting routine maintenance checks and identifying necessary repairs.
- Collaborated with team members to complete large-scale projects on time and within budget constraints.
- Participated in ongoing professional development opportunities, staying current with industry best practices and technological advancements.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Safely and effectively handled wide range of cleaning products and solutions.
McDonald’s
Cashier
07.2018 - 01.2020
- Maintained industry knowledge through continuing education, training and monitoring of industry publications.
- Earned good attendance record and built reputation for being on time and ready to work.
Education
Mojave High School
North Las Vegas, NV4 2017
Skills
- Restaurant management
- National Restaurant Association Member
- Restaurant operations management
- Full service restaurant background
- Employee Retention
- Event Planning
- Customer Service
- Budgeting and Forecasting
- Inventory Control
- Operations Management
- Marketing Strategy
- Local Marketing
- Social Media
- Strategic Planning
- Team Leadership
- Multilingual Communication
- Sales Growth
- Quality Assurance
- Vendor Relations
- Menu Development
- Staff Training
- Scheduling Coordination
- Health Code Compliance
- Staff Management
- Staff Leadership
- Building Maintenance
- Sales Proficiency
- Employee Scheduling
- Schedule Coordination
- Business Marketing
- Waste Reduction
- Customer Engagement
- Schedule Management
- Promotional Planning
- Staff Supervision
- Marketing Strategy Implementation
- Kitchen Staff Coordination
- Money Handling
- Quality Control
- Coaching and Mentoring
- Inventory Management Software
- Calendar and Scheduling Software
- Safe Food Handling
- Work Planning and Prioritization
- Calm and Pleasant Demeanor
- Sanitation
- Recruitment and Hiring
- Back of House Management
- Sales and Marketing
- Workflow Planning
Timeline
Cashier Team Lead
Terrible Herbst Convenience Store
02.2023 - 09.2023
Maintenance Assistant
US Foods
01.2022 - 12.2022
Chapala’s Mexican Restaurant
Dishwasher
01.2020 - Current
McDonald’s
Cashier
07.2018 - 01.2020
Mojave High School