Liliana Rosales
Liberal,KS
Summary
Dynamic Store Leader Manager at Maurices with a proven track record in team management and customer service excellence. Skilled in inventory control and promotions planning, I foster a positive work environment while enhancing operational efficiency. Adept at problem-solving, I ensure a seamless shopping experience and maintain high standards of store safety.
Overview
5
5
years of professional experience
Work History
Store Leader Manager
Maurices
Liberal, KS
03.2023 - Current
- Assisted in daily store operations, ensuring smooth customer service and product availability.
- Learned inventory management systems to track stock levels and reorder supplies efficiently.
- Supported team members in maintaining store cleanliness and organization standards.
- Engaged with customers to address inquiries and enhance overall shopping experience.
- Participated in visual merchandising efforts to create appealing product displays.
- Collaborated with management on promotional activities to boost sales initiatives.
- Adapted quickly to changing priorities, demonstrating flexibility during peak hours.
- Contributed to team meetings by sharing insights on customer preferences and feedback.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Secretary
Radcliff Family Eyecare
Liberal, KS
06.2020 - 04.2023
- Managed scheduling and coordination of meetings, ensuring efficient use of executives' time.
- Developed and maintained filing systems to enhance document retrieval and organization.
- Assisted in preparation of reports and presentations, ensuring accuracy and adherence to deadlines.
- Communicated with internal departments and external clients to facilitate information flow.
- Trained new staff on administrative processes, fostering a collaborative work environment.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained up-to-date knowledge of insurance policies, coverages, endorsements, exclusions, limitations.
- Confirmed customer information and insurance eligibility
Education
High School Diploma -
LHS
Liberal, KSSkills
- Store safety
- Store operations
- Team management
- Promotions planning
- Customer service
- Problem-solving
- Multitasking and organization
- Friendly and positive
- Team leadership
Languages
Spanish
Native or Bilingual
Timeline
Store Leader Manager
Maurices
03.2023 - Current
Secretary
Radcliff Family Eyecare
06.2020 - 04.2023
High School Diploma -
LHS