Liliana Sanchez
Chula Vista,CA
Summary
Organized and dependable bilingual professional with a strong background in community support and case management. Skilled in managing large caseloads, conducting family assessments, and navigating government assistance programs. Demonstrates excellent problem-solving, communication, and organizational skills. Eager to take on new challenges and contribute to team goals in a fast-paced environment.
Currently living in San Diego but seeking a job opportunity to relocate to Texas as soon as possible.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Family Advocate
YMCA of San Diego County
05.2024 - Current
- Manage caseloads of 150–170 families in subsidized childcare programs
- Assist with enrollment, eligibility, and recertification processes
- Ensure compliance with state and federal guidelines
- Conduct family needs assessments and advocate for family stability
- Coordinate with childcare providers and community agencies
- Provide referrals to support services
Migrant Support Worker
South Bay Community Services
10.2023 - 02.2024
- Supported migrant families through community outreach and resource coordination
- Worked flexible schedules including nights, weekends, and holidays
- Applied time management and problem-solving skills to meet critical needs
- Maintained confidentiality while assisting with emergency services
Social Services Specialist
Casa Familiar
08.2023 - 02.2024
- Collaborated with government agencies and nonprofits to streamline services
- Assisted clients in filling out government assistance forms
- Managed client records and reports using Salesforce CRM
- Strengthened community engagement through outreach activities
Intake Specialist
MAAC Project (LIHWAP)
08.2022 - 07.2023
- Supported clients in accessing water service assistance
- Collected and processed income verification documents
- Provided customer service in-person and over the phone
Case Manager – Emergency Rental Assistance Program (ERAP)
Chula Vista
09.2021 - 07.2022
- Managed intake and document processing for rental aid
- Communicated with landlords on behalf of applicants
- Ensured accuracy and confidentiality of sensitive records
Education
International Business
CESUN Universidad
Tijuana, B.C.Associate Of Applied Business - Business Economics
Southwestern College
Chula Vista, CASkills
- Bilingual (English/Spanish)
- Case Management
- Community Outreach
- Critical Thinking
- Organization & Time Management
- Data Confidentiality
- Customer Service
- Communication & Teamwork
- Problem-Solving
- Salesforce CRM
- Government Program Compliance
Certification
- Mental Health Support Certificate (NAMI)
- Volunteer Income Tax Assistance (VITA)
- California Driver’s License – Reliable Transportation
Languages
English
Full Professional
Spanish
Native or Bilingual
French
Limited Working
Timeline
Family Advocate
YMCA of San Diego County
05.2024 - Current
Migrant Support Worker
South Bay Community Services
10.2023 - 02.2024
Social Services Specialist
Casa Familiar
08.2023 - 02.2024
Intake Specialist
MAAC Project (LIHWAP)
08.2022 - 07.2023
Case Manager – Emergency Rental Assistance Program (ERAP)
Chula Vista
09.2021 - 07.2022
International Business
CESUN Universidad
Associate Of Applied Business - Business Economics
Southwestern College
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