Liliana Suarez
Oxnard,CA
Summary
General Manager with extensive experience at McDonald’s, excelling in operations management and team leadership. Proven track record in enhancing efficiency and profitability through strategic budget administration and effective inventory control. Bilingual and skilled in problem resolution, fostering a collaborative environment that drives employee engagement and customer loyalty.
Overview
16
16
years of professional experience
Work History
General Manager
McDonald’s
Camarillo, CA
01.2021 - Current
- Supported team communication by organizing meetings and documenting action items.
- Adapted quickly to changing priorities while maintaining focus on core responsibilities.
- Assisted in developing operational strategies to enhance efficiency and productivity.
- Participated in training sessions to correctly execute new products and relaunch of current product.
- Conducted routine evaluations of operational procedures to identify areas for improvement.
- Provided administrative support by managing schedules and coordinating resources effectively.
- Managed budget implementations, employee reviews, training and schedules.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to optimize profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal customers .
Assistant Manager
McDonald’s
Camarillo, CA
01.2010 - 01.2021
- Developed and implemented operational procedures to enhance team efficiency and streamline workflow.
- Managed daily team activities, ensuring adherence to company policies and compliance standards.
- Conducted performance evaluations, providing constructive feedback to foster employee development and engagement.
- Oversaw inventory management, optimizing stock levels to meet customer demand and reduce excess costs.
- Facilitated training sessions for new staff, promoting best practices in customer service and operational excellence.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff to create a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staff levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Bachelor Of Hamburgerology - Business Management
Hamburger University
Chicago, IL08.2022
High School Diploma -
Channel Islands High School
Oxnard 06.2006
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Inventory control
- Goal setting
- Employee scheduling
- P&L management
- Labor cost controls
- Consistently meet goals
- Budget administration
- Bilingual
Timeline
General Manager
McDonald’s
01.2021 - Current
Assistant Manager
McDonald’s
01.2010 - 01.2021
Bachelor Of Hamburgerology - Business Management
Hamburger University
High School Diploma -
Channel Islands High School