Liliana tapia Inoa
New York,NY
Summary
Detail-oriented housekeeper with a proven track record in customer service. Committed to enhancing guest experiences through meticulous room preparation and personalized touches.
Developed strong organizational and multitasking skills in fast-paced hospitality environment, ensuring cleanliness and order. Consistently maintained high standards of hygiene and efficiency, adapting to various tasks and responsibilities. Seeking to leverage these transferrable skills in new field that values reliability and attention to detail.
Overview
3
3
years of professional experience
Work History
Housekeeper
Proper Hospitality Solutions
New York, NY
09.2025 - Current
- Maintained cleanliness and organization in guest rooms and public areas.
- Utilized cleaning equipment and chemicals safely according to established protocols.
- Communicated effectively with team members to coordinate housekeeping tasks.
- Adapted quickly to changing priorities while maintaining attention to detail.
- Supported guests by providing additional amenities upon request promptly.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Turndown Attendant
Proper Hospitality Solutions
New York, NY
09.2025 - Current
- Prepared guest rooms for evening arrivals through meticulous cleaning and attention to detail.
- Delivered exceptional customer service by addressing guest requests promptly and courteously.
- Assisted in training new staff on turndown procedures and best practices for cleanliness.
- Collaborated with housekeeping team to uphold high standards of room presentation and cleanliness.
- Adapted quickly to changing guest preferences, providing personalized touches during turndown service.
- Displayed a strong work ethic by consistently arriving on time for scheduled shifts and completing all assigned tasks efficiently.
- Upheld a professional demeanor while interacting with guests, promoting a positive image for the hotel brand.
- Demonstrated strong attention to detail during turndown service, ensuring all aspects met or exceeded guest expectations.
- Completed additional housekeeping duties as needed, contributing to overall team efficiency and productivity levels within the department.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Mini Bar Attendant
Proper Hospitality Solutions
New York, NY
09.2025 - Current
- Maintained cleanliness and organization of mini bar areas to enhance guest experience.
- Provided prompt service to guests, addressing inquiries and fulfilling requests efficiently.
- Monitored guest preferences to tailor offerings and improve satisfaction ratings.
- Collaborated with housekeeping staff to coordinate timely replenishment of mini bar items.
- Improved guest satisfaction scores with timely responses to special requests for additional mini bar items or replacements.
- Exceeded guest expectations by anticipating needs and providing personalized recommendations based on preferences for mini bar selections.
- Facilitated smooth room turnover by swiftly restocking mini bars during housekeeping services.
- Ensured proper billing for guests by accurately recording consumed items from mini bars.
- Acted as a reliable team player within the housekeeping department, supporting colleagues with additional tasks when necessary to ensure overall success and satisfaction for hotel guests.
Production Worker
GAL Manufacturing Company
The Bronx, NY
08.2024 - 09.2025
- Operated machinery and equipment to assemble products efficiently.
- Assisted in training new employees on equipment operation and safety protocols.
- Monitored inventory levels, reporting shortages to management promptly.
- Adhered to safety regulations, contributing to a culture of workplace safety.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
- Adapted quickly to changes in production schedules, ensuring flexibility in operations.
- Kept accurate and detailed records of personnel progress and productivity.
- Inspected materials before assembly to verify compliance of quality control standards.
Cashier
Food Universe Marketplace
New York, NY
08.2023 - 07.2024
- Processed transactions accurately using point-of-sale systems
- Assisted customers with inquiries and provided product recommendations
- Maintained clean and organized checkout area to enhance customer experience
- Collaborated with team members to ensure efficient store operations
- Trained new cashiers on procedures and customer service best practices
- Implemented strategies to reduce transaction times during peak hours
- Resolved customer complaints effectively, ensuring satisfaction and loyalty
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Frederick Douglas Academy II
New York, NY07-2024
Skills
- Hospitality background
- Customer service-focused
- Teamwork
- Work ethic and integrity
- Cash handling
- Professionalism and courtesy
- Attention to detail
- Multitasking and organization
- Clear communication
- Heavy lifting
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Housekeeper
Proper Hospitality Solutions
09.2025 - Current
Turndown Attendant
Proper Hospitality Solutions
09.2025 - Current
Mini Bar Attendant
Proper Hospitality Solutions
09.2025 - Current
Production Worker
GAL Manufacturing Company
08.2024 - 09.2025
Cashier
Food Universe Marketplace
08.2023 - 07.2024
High School Diploma -
Frederick Douglas Academy II