Liliana Yanez Rodriguez
Mansfield TX,TX
Summary
Dynamic sales associate with a proven track record at ADT Security Systems, excelling in customer service and sales expertise. Recognized for implementing process improvements that enhanced customer satisfaction. Outgoing and goal-oriented, I leverage exceptional people skills and conflict resolution abilities to drive results and foster strong client relationships.
Overview
8
8
years of professional experience
Work History
Sales Associate
ADT Security Systems
03.2021 - 11.2025
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in product demonstrations, highlighting features to enhance customer understanding.
- Maintained up-to-date knowledge of security systems and industry trends to support sales efforts.
- Collaborated with team members to develop strategies for improving sales performance.
Customer Service Representative
CMI Group
02.2018 - 02.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining quality service standards.
- Trained new staff on company policies and customer service protocols.
- Implemented process improvements to enhance operational efficiency and customer satisfaction.
Education
High School Diploma -
Newman Smith High School
Dallas, TXSkills
- Excellent people skills
- Goal oriented
- Exceptional customer service
- Outgoing personality
- Sales expertise
- Conflict resolution
Timeline
Sales Associate
ADT Security Systems
03.2021 - 11.2025
Customer Service Representative
CMI Group
02.2018 - 02.2021
High School Diploma -
Newman Smith High School