Liliana M. Correia-Marques

• PCT in the Emergency Department.
• Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
• Responded to bell or light signal calls to assist patients with needs.
• Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
• Promoted patient satisfaction by assisting with bathing, dressing and exercising.
• Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
• Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
• Restocked unit frequently with necessary medical supplies.
• Notified senior staff of patient emergencies to optimize outcomes.
• Trained in phlebotomy for blood cultures.
• Trained to execute EKGs.

• Develop sales strategies for new clients
• Delegated work to staff, setting priorities and goals.
• Customer Service
• Sending marketing information to all associated partners
• (monthly and weekly basis)
• Change over all documents to e-folders
• Maintain communication between Lisbon, Portugal and Newark Offices
• Software trainer for all of US destinations
• Developed positive relationships with new and existing customers, leading to increased sales opportunities.
• Performed data entry and market research and maintained databases.
• Consolidated and prepared monthly sales reports for each department to track performance versus budget.
• Collaborated with company departments to guarantee cohesive branding and strategic product placement.
• 40-50 hour work weeks

• Customer Service
• Technical support for co-workers
• Marketing for the bank and cross-selling
• Answered, screened and processed high volume of calls daily with call management system and web-based communications.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Updated customer accounts, addresses and contact information within call management databases.
• Offered resolutions to de-escalate calls and solve customer issues.
• Willful to work extra hours and in different locations
• 40-50 hour work weeks

Nursing Learning all skills associated with assisting patients. Clinical experience in a hospital setting. Learning all types of diverse patient care. Medication reconciliation. Patient Assessment. Disease process. Patient education. Completion.

Advanced level. Marketing for business to business in Portugal. In depth knowledge of Portuguese history and literature