Lilian Hanh K. TRAN
Riverview,FL
Summary
Resourceful Table Games Floor Supervisor known for high productivity and efficient task completion. Specialized in team leadership, conflict resolution, and customer service excellence, ensuring smooth casino operations. Excel in communication, problem-solving, and adaptability to maintain operational integrity and enhance guest satisfaction.
Overview
17
17
years of professional experience
Work History
TABLE GAME FLOOR SUPERVISOR
Seminole Hard Rock Tampa
TAMPA, FL
06.2024 - Current
- Ensured compliance with all applicable gaming regulations and laws.
- Established and maintained banks and table limits for each game.
- Moderated floor disputes to protect business assets and resolve customer service issues.
- Monitored performance of dealers to ensure accuracy in dealing procedures and adherence to gaming regulations.
- Established and enforced banks and table limits for each game type.
- Resolved customer complaints efficiently while maintaining a professional demeanor.
- Completed day-to-day duties accurately and efficiently.
SENIOR SALE ASSOCIATE
PREMIER FINANCIAL ALLIANCE (PFA)
02.2019 - Current
- PROVIDE AND EDUCATE CLIENTS WITH LIVING BENEFIT LIFE INSURANCE
- TAX FREE RETIREMENT
- INDEX UNIVERSAL LIFE (IUL)
- CHILD COLLEGE PLANNING
- TEAM BUILDING
- ASSIST CLIENTS WITH THEIR FINANCIAL SERVICE NEEDS
Home Health Caregiver
Home Instead Senior Care Home
Sun City, FL
11.2023 - 06.2024
- Recognized emergency situations and implemented appropriate procedures.
- Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Assisted clients with bathing, dressing and incontinence care.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
SALES ASSOCIATE
KELLER WILLIAMS REALTY
Brandon, USA
09.2017 - 01.2019
- Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Coordinated appointments to show homes to prospective buyers.
DUAL RATE DEALER
SEMINOLE HARD ROCK HOTEL & CASINO
Tampa, USA
08.2008 - 12.2018
- Manage positive customer relations by explaining house rules to patrons and inspecting, shuffling, and delivering cards to guests at gaming tables
- Provide real estate expertise to clients seeking developed and undeveloped properties, resulting in negotiating, facilitating and managing numerous real estate transactions
- Ensure accurate pricing of residential and commercial real estate sales by conducting market trend and climate analyses
- Attain repeat business and referrals by developing and implementing varied customer relations projects
- Solicit property sales listings from potential clients
- Assist clients in selling property by establishing asking price, advertising the property and scheduling showings
- Accurately communicate details regarding builder incentives and new developments
- Responsible for exchange of paper currency for playing chips and coin money while paying winnings and collecting losing bets per established rules and procedures for each game
- Retain premium table players by providing exceptional customer service
- Resolve guest issues and complaints quickly, effectively and tactfully
SALES ASSOCIATE
BERKSHIRE HATHAWAY FLORIDA PROPERTIES GROUP
Valrico, USA
07.2015 - 09.2017
- Provide real estate expertise to clients seeking developed and undeveloped properties, resulting in negotiating, facilitating and managing numerous real estate transactions
- Ensure accurate pricing of residential and commercial real estate sales by conducting market trend and climate analyses
- Attain repeat business and referrals by developing and implementing varied customer relations projects
- Solicit property sales listings from potential clients
- Assist clients in selling property by establishing asking price, advertising the property and scheduling showings
- Accurately communicate details regarding builder incentives and new developments
Education
Life and Health Insurance Certificate -
A.D BANKER
01.2017
Real Estate Certificate -
BOB HOGUE SCHOOL OF REAL ESTATE
01.2015
A.A. - Biology
RIVERSIDE COMMUNITY COLLEGE
A.A. - General Education
SAN BERNARDINO VALLEY COLLEGE
A.A. - Biology
UNIVERSITY OF CALIFORNIA, RIVERSIDE
Skills
- Life Insurance
- Full Living Benefit
- Index Universal Life
- Tax Free Retirement
- Child Education Planning
- Retirement Saving Plan
- Medicare
- Real Estate
- Builder Transactions
- MLS
- Property Sales
- Strong Business Acumen
- Team Builder
- Exceptional Communicator
- Highly Organized
- Speak Vietnamese
- Casino regulations
- Game rules
- Team management
- Guest relations
- Greeting guests
- Gaming regulations
- Table game operations
- Observing operations
- Resolving complaints
Timeline
TABLE GAME FLOOR SUPERVISOR
Seminole Hard Rock Tampa
06.2024 - Current
Home Health Caregiver
Home Instead Senior Care Home
11.2023 - 06.2024
SENIOR SALE ASSOCIATE
PREMIER FINANCIAL ALLIANCE (PFA)
02.2019 - Current
SALES ASSOCIATE
KELLER WILLIAMS REALTY
09.2017 - 01.2019
SALES ASSOCIATE
BERKSHIRE HATHAWAY FLORIDA PROPERTIES GROUP
07.2015 - 09.2017
DUAL RATE DEALER
SEMINOLE HARD ROCK HOTEL & CASINO
08.2008 - 12.2018
Life and Health Insurance Certificate -
A.D BANKER
Real Estate Certificate -
BOB HOGUE SCHOOL OF REAL ESTATE
A.A. - Biology
RIVERSIDE COMMUNITY COLLEGE
A.A. - General Education
SAN BERNARDINO VALLEY COLLEGE
A.A. - Biology
UNIVERSITY OF CALIFORNIA, RIVERSIDE
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