Hi, I’m
Alejha Tuff
Rome,NY
Summary
Well-organized experienced in handling cash, processing payments and cementing patron relationships with excellent interpersonal abilities. Carefully manage funds to meet sound accounting requirements Service-oriented team member with articulate communication skills and friendly demeanor. Adaptable Signal Support Systems Specialist with exemplary telecommunications network troubleshooting skills. Dependable subject matter expert in the installation and operation of signal support equipment and the monitoring of network operations. Ready to utilize exceptional problem solving and decision making capabilities to secure a new role with a terrific organization.
Overview
5
years of professional experience
Work History
Onieda casino
Bingo Floor Clerk
08.2020 - Current
Job overview
- Cash handling, greeting guest, guest service, & calling off bingos
Metlife
Customer Service Advocate
10.2024 - 01.2025
Job overview
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
U.S Army
Signal Support Specialist (25U)
09.2023 - 08.2024
Job overview
- Improved operational readiness by providing technical assistance and training for local area networks.
- Provided reliable logistical support as part of convoy operations during training exercises or real-world missions when necessary.
- Maximized system performance, troubleshooting complex network issues to restore connectivity quickly during critical situations.
- Expanded professional knowledge base by attending advanced courses in satellite communications systems and emerging technologies.
National Income Life
Insurance Agent
08.2022 - 02.2023
Job overview
- Cold calling, servicing policies, handling benefits, delivering benefits
The Grand Rehabilitation Center
CNA - Certified Nursing Assistant/Caregiver
05.2020 - 08.2020
Job overview
- I help residence out of bed
- Also help them into bed, if needed of course
- Bring them their meal
- Talk to them
- Help them with anything they need
- I change them
- Take care of them
- Make them feel at home as much as i can
- Brush their hair
- Wash their face
- Feed them if they need it
Education
Rome Free AcademyRome, NY
High school diploma
06.2017
Skills
- Guest Service
- Written and verbal
- Microsoft Office
- Phone Etiquette
- Telephone
- Customer Service
- English
- Caregiving
- Data Entry
- Computer Skills
- Retail Sales
- Childcare
- Life Insurance
- Sales
- Basic Math
- Microsoft Word
- Kitchen Experience
- Heavy lifting
- Warehouse experience
- Serving Experience
- Packaging
- Etiquette
- Meal Preparation
- Hospitality
- Communication Skills
Certification
- CNA, 08/2023
- CPR Certification
- Life Insurance License, 08/2023
Additional Information
Cash register operations
Point of sale knowledge
Money handling
Customer assistance
Refunds and exchanges
Bagging and packaging
Cash handling
Cleanliness
Product knowledge
Payment accepting
Store merchandise stocking
U.S Army - September 2023- August 2024 -Signal Operations Support Specialist DRAFTMerchandising familiarity
Cash register operation
Basic math skills
Credit card processing
Cash register systems
Multi-tasking ability
Cleaning and sanitizing
Good telephone etiquette
Order taking
Price changes
Cash register skills
Written and verbal communicationDRAFT
Assessments
- Sales fit, Proficient, 05/2022
- Analyzing data, Completed, 02/2023
- Customer focus & orientation, Proficient, 01/2022
- Attention to detail, Proficient, 05/2022
- Teamwork: Interpersonal skills, Proficient, 05/2022
- Social media, Completed, 05/2022
- Outside sales, Proficient, 04/2023
- Retail customer service, Proficient, 04/2022
- Customer service, Proficient, 01/2022
- Sales skills, Proficient, 09/2021
- Front desk agent (hotel), Proficient, 02/2022
Timeline
Customer Service Advocate
Metlife
10.2024 - 01.2025
Signal Support Specialist (25U)
U.S Army
09.2023 - 08.2024
Insurance Agent
National Income Life
08.2022 - 02.2023
Bingo Floor Clerk
Onieda casino
08.2020 - Current
CNA - Certified Nursing Assistant/Caregiver
The Grand Rehabilitation Center
05.2020 - 08.2020
Rome Free Academy
High school diploma