Liliani Vasi
Cedar City
Summary
Dynamic Customer Service Representative with a proven track record. Adept in critical thinking and relationship building. Excelled in resolving high-stress situations, enhancing customer loyalty, and providing informed recommendations. Skilled in active listening and customer relations, significantly improving client retention and satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Brads Food Hut
02.2022 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Cedar Ridge Golf Course
04.2020 - 03.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Tagg N Go Car Wash
02.2021 - 09.2021
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
No Degree - Business Communication
Southern Utah University
Cedar City, UTHigh School Diploma -
Canyon View High School
Cedar City, UT05-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Relationship building
- Customer relations
Timeline
Customer Service Representative
Brads Food Hut
02.2022 - 12.2023
Customer Service Representative
Tagg N Go Car Wash
02.2021 - 09.2021
Customer Service Representative
Cedar Ridge Golf Course
04.2020 - 03.2023
No Degree - Business Communication
Southern Utah University
High School Diploma -
Canyon View High School
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