LILIANNA COCHERN
Star,ID
Summary
Focused, professional, and successful at handling continuous work. Meets tight schedule demands/deadlines by planning routes well and anticipating potential last minute route changes. Ability to be flexible to accommodate to clientele needs by any means necessary.
Overview
5
5
years of professional experience
Work History
Medical Courier
Rocky Mountain Laboratories
Meridian , ID
08.2023 - Current
- Communicated customer complaints, requests and feedback to company management.
- Scanned inbound and outbound packages to sort for destination.
- Tracked delivery records with manifests using smartphones for customer signatures.
- Maintained a clean and organized vehicle, ensuring a professional appearance and the integrity of transported items.
- Maintained adherence to stringent delivery deadlines.
- Followed established protocols when transporting hazardous materials.
- Provided exceptional customer service during interactions with clients.
- Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
- Answered customer questions on courier features of service, keeping customers informed about company and services.
- Delivered medical supplies and equipment to healthcare facilities.
Assistant Manager
Palm Beach Tan
Meridian, Idaho
07.2020 - 05.2023
- Helping create a safe fun environment for other employees.
- Plan incentives
- Aid in conflict resolution with customers
- Maintain a strong level of professionalism in the work place
- Keep a safe clean environment for everyone who comes in
- Product sales/ product education for consumer
Education
HIGHSCHOOL DIPLOMA -
EAGLE HIGH SCHOOL
05.2019
Some College (No Degree) - Undecided
College of Western Idaho
Nampa, IDSkills
- Works well with others
- Determined
- Ambitious
- Willing to learn
- Problem solving
- Customer service
- Time management
- Record keeping
- Conflict resolution
- Professional communication
- Attention to detail
- Client relationship management
- Safety compliance
- Data entry
- Punctuality
- HIPAA compliance
- Medical terminology
- Attention to confidentiality
- Teamwork
- Adaptive thinking
- Problem-solving abilities
Activities
- Volunteer work for church and school clubs.
- Member of FFA.
- Skills USA for photography.
- Varsity Track and Field star.
Timeline
Medical Courier
Rocky Mountain Laboratories
08.2023 - Current
Assistant Manager
Palm Beach Tan
07.2020 - 05.2023
HIGHSCHOOL DIPLOMA -
EAGLE HIGH SCHOOL
Some College (No Degree) - Undecided
College of Western Idaho