Emilee McKenna
Johnson City,TN
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
4
4
years of professional experience
Work History
Medical Courier
Pro Courier Express
Johnson City, TN
02.2024 - Current
- Coordinated delivery of medical specimens to appropriate laboratory facilities.
- Provided excellent customer service, resolving any delivery-related issues and maintaining professional interactions with medical staff and clients.
- Ensured timely pick up and delivery of packages within designated time frames.
- Coordinated with medical personnel to schedule pickups and deliveries, adapting to urgent requests and changes with flexibility.
Server, Cashier and Chef
Jonesborough Pizza Parlor
Jonesborough, TN
07.2020 - 01.2024
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
High School Diploma -
Homelife Academy
Jackson TN 12-2023
Skills
- Punctual and reliable
- Works well under pressure
- Excellent customer service and communication skills
- Motivated to learn new things
- Proficient computer skills
- Ability to multitask, prioritize, and organize
Timeline
Medical Courier
Pro Courier Express
02.2024 - Current
Server, Cashier and Chef
Jonesborough Pizza Parlor
07.2020 - 01.2024
High School Diploma -
Homelife Academy
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