Lilianne Lorenzo Fernandez
Wells Fargo Teller
Jacksonville,Florida
Summary
Experienced in banking as a highly organized Bank Teller with strong time management skills. Efficiently handles multiple tasks and prioritizes integrity and accuracy in all interactions. Expertise in cash handling, drawer balancing, loan processing, and inventory management for seamless operations within the banking environment.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Teller
Wells Fargo
04.2024 - Current
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Cashier
Walmart
12.2023 - 04.2024
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Improved team morale and productivity through effective communication and active listening skills.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked fast to complete tasks and meet daily deadlines.
TELLER
CREDIT AND COMMERCE CUBAN BANK
06.2020 - 07.2023
- Responsible for satisfying our customer’s (business and individuals) financial needs and help them succeed financially at the same time .
- building relationships through proactive outreach and follow up, asking questions to get to know them and their needs better
- Process cash and online transactions
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
Education
College Degree - Finances
University Vladimir Ilich Lenin
La Habana Cuba 05.2019 - 07.2023
Skills
Customer relationship building
Bilingual in [SPANISH]
Financial advising
Cash handling and management
Strong work ethic
Fraud detection
Stress tolerance
Exceptional customer service
Confidentiality and discretion
Compliance, banking laws, and regulations
Timeline
Teller
Wells Fargo
04.2024 - Current
Cashier
Walmart
12.2023 - 04.2024
TELLER
CREDIT AND COMMERCE CUBAN BANK
06.2020 - 07.2023
College Degree - Finances
University Vladimir Ilich Lenin
05.2019 - 07.2023
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